I spoke with Joe, at the actual location and he turned a horrible experience trying to book on line and then calling the 1-877 number and waiting 20 minutes for a Customer Care Specialist to get on the phone, which after 20 minutes I hung up and called the location directly. This is where in just a few short moments, Joe changed my experience in to an EXCELLENT experience. He answered all my questions and made me feel confident that I am going to have an awesome stay there. I spoke to his Supervisor, who was also in an awesome caring mood.
I truly hope this company takes care of such a great employee!
THANKS JOE! for taking me out of such a crappy mood to sheer delight!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 January 2012
Dear MaryAnne430,
I am sorry for the inconvenience you went through in trying to place a reservation at our property with a toll-free number. I am happy that you ended up calling our hotel directly.
It is always our pleasure to make life easier for guests calling and booking our hotel. These calls are what we anticipate to generate after all our efforts and hard work in making sure that our advertising works. Getting the word out there that results to a phone call like yours does take a little time. So, when we hear that ring, we will make sure you get what you need. Thank you so much for the speaking out your appreciation to the members of our service team! We are always glad we could help.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
