We wanted to spend a few days in Napa, but there were no rooms in all the valley, so Fairfield was the closest option. While this hotel was destined for a "C" rating, in the end the staff's total over the friendliness would bring it up to a "B". We did get some kind of package deal where we got dinner at Texas Steak House, breakfast, and a credit at the hotel store... this helped out quite a bit too. With all of this the hotel was a great value. The room did have some issues. First the lights and outlet by the bed did not work. They were not able to change rooms for us, but they were able to get it fixed the next day while we were gone. The ice maker was at the total other end of a very large hall, which is a big deal to me. The cleaning staff did not do a great job cleaning, a bigger deal to my wife than me. Things like leaving the ironing board out and not replacing all the towels. The AC unit was also very loud and difficult to get right. You either had to deal with being too hot or too cold.
The breakfasts were very good, and the fact that they were free certainly made them better, but either way the food they had was very good. We didn't utilize the all the credit at the little store, but it had a good stock of cokes, chips and the like. It may be a good thing, as the last time we got something from there they charged our credit card for it. When we checked out we pointed it out to them... and they charged our credit card again. The fixed it, but we had to ask them to.
The beds were comfortable, the room was big, they had a fridge and microwave, the breakfast was great, and the staff was bend over backwards friendly. They did have some maintenance issue which were addressed. In the end I would go back to this place again. It had some issues, but they were all very livable. And with the package deal we got it was a great deal. Even without it was a good place to stay.
Room Tip: The ice machine is on the end of a very long hall
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