Town House is a basic motel with one huge difference, the manager is the most customer service oriented person I have met in my travels. I am a business traveller (sometimes as much as 30-40 weeks per year) and I have been doing this for years. I have seen my fair share of hotels, motels, inns, etc and the manager here did things that no 5 star hotel would have done. The accomdations are good, basic needs are met, etc. We had an issue with with my sons camera being misplaced that showed how much the manager here cares. He took this on as a personal mission, he checked in with us on a regular basis, he searched every where he could think, including going through ALL of the dirty linens, then called me to say he wanted to make up for this, liek thi was his fault. My wife had bought a replacment camera and he gave us credity equal to the price of the camera. WHAT??? A motel with character, what is the world coming to. We went off to the redwoods north of Eureka and had a great day. We got back and the manager was beamimg because he had found the camera! It had fallen in the trash and he and his guy had found it. He said that it was a kids Christmas present and that made it a special circumstabce to him. I gladly took the camera back, and put the refund back on my card. Great story, but wait it gets better. In the morning the manager told me he thought about this and he wouldn't feel right taking the money back! OMG what is the deal here, you really care?? He woudl not take NO for an answer so I took the money back, and donated it to Seconf Harvest Food Bank because it was the right thing to do. This was the most amazing story in 25+ years of travel. I hope that anyome that reads this stays here just knowing this is a good place.
Room Tip: Ask the manager, trust me he'll take care of you.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 March 2012
Thank you Bob R for your review. We are an honest establishment and are glad that you were able to experience a positive experience with your family. We are extremely glad that you described our place as a "motel with character". We appreciate you donating the refund to Second Harvest Food Bank and look forward to having you as a guest in the future again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC