seeking a refund on unused reservation days. Still trying to collect money

We booked our stay for June 14th for two nights. When we got there at night my husband checked in and it took about thirty minutes to even get checked in. I went inside the room and they are worn out and not the cleanest. We decided to go ahead and just check out that night. We couldnt find anywhere to even park. The parking they have has big columns between each parking spot and you can see all the dings and paint rubs on them from people trying to park. While I was waiting on my husband to check in I seen several people trying to back in and out to get there car in a parking spot. It was ridiculous!!! It also looks like this property is used for alot of weekly rentals as there were people standing in the front of the hotel just walking back and forth and one man was even touching himself in front of the lobby doors. I didnt feel safe being here. When we checked out the front desk clerk said he wouldnt give us a refund and my husband called in the morning and talked to another staff member who said they would not charge us. It was very disappointing.

We stayed here for a fourth year, this time our 30th anniversary. I had cracked ribs on both sides, very uncomfortable. We were given a 3rd floor room, moved to the 2nd to avoid some stairs. First night our neighbor above us on the 3rd floor sounded like a large male. He clomped back and forth from the fridge to his hot tub, had the tub running until 2 in the morning, so I couldn't sleep well. At 4 I woke up to water pouring into our hot tub. Called mgmt, didn't seem concerned. Spoke to someone else in the morn, not concerned. Later got Denise S who moved us to the best room with a great hot tub. The beds are great! Great prices and Denise was the best!!! Will stay again.

Friendly, helpful manager gave us good directions to our destination. Room was plain and clean BUT the breakfast was great.