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Back to DoubleTree by Hilton Hotel LAX - El Segundo

DoubleTree by Hilton Hotel LAX - El Segundo – reviews, photos

3.5 of 5
1985 East Grand Avenue, El Segundo, CA 90245-5015
Hotel amenities
DoubleTree by Hilton Hotel LAX - El Segundo
Ranked #6 of 9 hotels in El Segundo
4.0 of 5 stars 295 Reviews
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295 reviews from our community

What travellers say about this hotel
  • FREE parking(6)
  • Rental car(4)
  • Manhattan Beach(4)
  • Business center(4)
  • Front desk staff(3)
  • Clean and comfortable(3)
Traveller rating
    101
    123
    42
    14
    15
Only show reviews for Family (34) | Couples (68) | Business (62)
Date Rating
New York
Senior Contributor
27 reviews 27 reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
“it's an okay hotel...”
3 of 5 stars Reviewed 12 February 2012

Pros - very convenient to LAX; parking is great; rooms are big; facilities are not bad.

Cons - the room i stayed had this weird smell; elevator and bathroom definitely needs to be upgraded; it's in the middle of nowhere; semi-friendly staff.

Airport hotels are meant to be for sleeping only, not to hangout all day long. Even though i stayed in LA for 3 nights, I just need a place to sleep since I know I will be out most of the day. For an airport hotel, it's not bad.

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Mykell about DoubleTree by Hilton Hotel LAX - El Segundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri Franklin, Director of Sales at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review
14 February 2012
Dear Mykell,

Thank you for your recent stay. I am happy to hear that the location and hotel amenities were to your liking. I understand the freshness of the room was of concern during your stay and guest satisfaction is my highest priority, so I have brought your comments to our housekeeping team to resolve. Thank you for bringing this to my attention and I hope you will consider staying with us the next time you travel to the area.

Sincerely,
Kerri Franklin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Top Contributor
63 reviews 63 reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
“Great hotel”
5 of 5 stars Reviewed 3 February 2012

Rooms are nice, food is great. The staff are very professional.

  • Stayed March 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hernandezmm about DoubleTree by Hilton Hotel LAX - El Segundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri Franklin, Director of Sales at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review
7 February 2012
Dear Hernandezmm,

Thank you for the kind review. We hope to see you return again soon.

Sincerely,
Kerri Franklin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Top Contributor
139 reviews 139 reviews
Reviews in 53 cities Reviews in 53 cities
36 helpful votes 36 helpful votes
“Creepy parking garage and odd hotel layout”
3 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Although this hotel is located in a very safe suburb south of LAX, I didn't like the feel of the parking garage. The hotel lobby has the front desk to the left and the sitting area to the right, which leaves people standing exactly in the traffic flow area while they chat, making it difficult to know where the line for the front desk ends or of there even is one. The sitting area is too exposed to feel comfortable. It feels like a hospital waiting room. If you can navigate passed the people in the traffic flow area, who may or may not be in line, then you can reach the elevators.

The rooms are standard, two full beds or one king. A desk, a chair, and a mini fridge. No microwave. WiFi is $9.95 per day or free in the lobby. (The lobby that doesn't offer any privacy.)

There is a pool and a hot tub; and they are heated.

There are many better places to stay for less money.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 23 more reviews by SeaJenniTravel for El Segundo
Ask SeaJenniTravel about DoubleTree by Hilton Hotel LAX - El Segundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri Franklin, Director of Sales at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review
7 February 2012
Dear SeaJenniTravel,

Thank you for taking the time to write a review about your recent stay at our hotel. Your satisfaction is very important to us and we appreciate your feedback about the lobby’s traffic flow. We will take your comments into consideration, as we continually work to improve our guest experience. While we do charge an additional fee for wireless internet in the guest rooms, we strive to be competitive with other hotels and offer quality services and amenities in our guest rooms as well as in the complimentary business center. We hope you will consider staying with us in the future.

Sincerely,
Kerri Franklin
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Chicago, Illinois
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed 8 January 2012

The location is perfect if you need access to LAX. The hotel provides a free shuttle which is really nice. There are also some excellent restaurants nearby. The place looks brand new, and the rooms are big and clean.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask tmoney1982 about DoubleTree by Hilton Hotel LAX - El Segundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri Franklin, Director of Sales at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review
11 January 2012
Dear tmoney1982,

Thank you for your recent stay and the kind review. I am glad you were able to use our free airport shuttle and that the guest rooms and hotel amenities were to your liking. We hope to see you return again soon.

Sincerely,
Kerri Franklin
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Korea
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“The Hotel”
3 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

1- Not friendly staff
2- Not welcoming
3- A/C is only 40 years old
4- Bath room is old and the sliding door is old and rusted
5- Elevators are very old

I would definitely not consider this hotel again.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask MezMez about DoubleTree by Hilton Hotel LAX - El Segundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerri Franklin, Director of Sales at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review
9 January 2012
Dear MezMez,

Thank you for sharing your experience with us. I am sorry we were not able to provide you with the quality of service you deserve. This is not typical of our hotel or staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all our guests have rewarding stays. Thanks again for your feedback and we hope you will consider staying with us again in the future.

Sincerely,
Kerri Franklin
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Additional Information about DoubleTree by Hilton Hotel LAX - El Segundo

  • Doubletree Hotel El Segundo
  • Doubletree El Segundo
  • El Segundo Doubletree
Address: 1985 East Grand Avenue, El Segundo, CA 90245-5015
Price range (per night):* INR7,114 - 12,061

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