Read all the reviews about the hotel and decided to stay here for our Family Vacation. I went to their website and saw the coupon they have. On the coupon its says to call them or e-mail them so I emailed them and never got a respond, so my husband called and asked if we could use the coupon for our reservation. My husband reserved a room for 4 nights three weeks in advanced. Everything seemed to be great, until the day we checked-in. "Sorry we cant find your reservation its actually booked for next week, and we are booked on Friday if you want you can stay here tonight, check out tomorrow and check back in on Saturday" Are you serious? Who wants to do that with 2 kids? I cant believe they messed up our reservation. So if you call in to book your reservation make sure you confirm before you arrive, and don't bother e-mailing because they wont respond.
