What usually stands out about a hotel for me is the service. After reading so many bad reviews about service in El Centro, I was hesitant to surprise my fiancee on his birthday with an upgraded rooom from his usual Rodeway Inn work room. I am a Priority Club Member and decided to check him in at the Holiday Inn Express, not knowing that the hotel was 100% smoke free. HIE apologized for not having this issue updated on their website and they made every effort to accomodate me. She made a phone call then informed me to go to the Comfort Inn and that Yurein would take care of me there. I was hesitant at first, but this was last minute and I was tired from the drive over from San Diego so off I went.
When I arrived, I was a little surprised by the cleanliness and decor of the hotel. I wasn't expecting much, but so far this expectation was being exceeded. And then I met Yurein. After explaining my mishap with HIE, and the surprise birthday plan for my fiancee, Yurein immediately went to work at securing a lovely balcony suite. I was only supposed to get a standard room at the HIE, but for far less the price, the king suite with a balcony was far more impressive. Because Yurein greeted me with a warm smile while listening attentively to my needs, my fiancee's birthday surprise went off without a hitch. He said he felt like a king after a very long, hardworking day at the plant and that he finally had some good night's rest in comfy bed.
I have since joined choice privilege hotel rewards program because of my positive experience at this hotel and look forward to visiting more often. I truly hope that management recognizes that they have a gem in Yurein, so that she may continue to greet weary travelers with her warm smile and excellent customer service.
- Comfort Inn El Centro
- El Centro Comfort Inn
