This is a beautiful hotel inside and out. The staff is very friendly and accomodating. I read some recent reviews complaining about noise. It's an open atrium. Every Embassy suites is noisy. If someone speaks above a whisper in the atrium you can hear them. The fitness room was fully equipped. The Firestone Grill was excellent. I dined there almost every night. My one complaint was that the hotel has either heat or air conditioning. Nt both at the same time. Their system cannot heat one room and air condition another. It can only heat or cool. At night I would wake up sweating because the room was so hot. At night the hotel would switch from cooling to heating. My room would go from a comfortable 68F to an uncomfortable 80F.

This place is located in a high crime area... Need I say more...

I am HH DIAMOND and guess they assign room nice place compare to general guest. I could not sleep until midnight because of noisy from karaoke sing in the bar. I called and confirmed the front desk personnel, that they allowed to sing and play until midnight. Absolutely, no sound proof, clearly deliver lousy, annoying, uunpleasant music and voice. I wonder When embassy suite are the place for singing not for sleeping place until midnight.

The entire staff were on their toes. The front desk was courteous and professional. The restaurant staff was quick (we were in a hurry) and worked well together with a positive team attitude. The grill restaurant in the hotel was convenient and sufficed our need to grab a nice salad and glass of wine. The rooms are clean-the sheets and pillow cases had a bit of a strong bleach "essence". If you want a quiet nights sleep, don't get a room on the street side of the hotel. Traffic, trains, and sirens were blaring most of the night. I assumed there were double paned windows. The comp breakfast was more than we expected from a hotel.