I stayed there on with my family. The customer service was great and specially room were clean and big and well maintained. I read the review of this hotel and was bit scare to make reservation with this hotel. When checked in The staff was great to check me in and the were great beyond my expectation. The breakfast was was pretty good and has good resturants in walking distance. It was nice experience staying there

I agree with all the negative reviews on this site! the worst customer service ever!! the owner Meir is a complete idiot!! and he has no business running a Best Western motel franchise!! Someone from Best Western corporate needs to investigate becasue this moron running this place is giving Best Western a bad name!!!

Would I recommended this hotel to a friend?? Hell NO!! I would not recommended this hotel to my worst enemy!!!

By the looks of it everyone else has pretty much hit the nail on the head when it comes to this joke of a hotel. Don't waste your time or money at this place. I dealt with Summer and was given nothing but the run around. I was promised call back after call back and never received a one. When I would get the chance to talk with her she was rude and always pretend to be too busy to discuss the situation at hand. On several occasions I had caught her in blatant lies. We are a family that travels almost every weekend for baseball and softball and this place is one of the hotels that is recommended by Big League Dreams Fields. You can bet you bottom dollar I will be forwarding all of the reviews to them. Hopefully BLD will make the right decision and no longer associate themselves with this sad excuse for a hotel. Somebody needs to explain to the entire middle eastern staff what customer service means here in America!

When we arrived 10:00pm we expected a nice room with a pool or garden view which we paid an extra amount for. In-fact what we received was on the contrary a room with the freeway behind and a wall out the front. I went back to the front desk and kindly asked for a better room.

The Manger Summer, was very rude and unprofessional she continued to argue with me and made my wife and I feel very uncomfortable. She then started speaking a different language with her co worker ( MAYUR) who was also very rude and confrontational (indian / Pakistan?) They explained that they were in charge and I can either leave or take what they give me! I asked to speak to the owner ( SHEETAL PATEL) and Summer explained that he is also from India and what ever I tell him will not make a difference. Summer tried to avoid connecting us but after repeated request she finally gave me a voice mail which I feel was deleted after I left. It wasn't about race but the speaking of different language made us feel really uncomfortable and it seemed they were discussing, or making fun of us... it was more in line with who is in charge and since I booked it through AA they would not help me to the point of completely ignoring me. VERY EMBARRASSING AND DISGUSTING way of doing business. We actually stayed that night then stayed with a friend the next. At this point this ruined our weekend and I still have not received a call from the owner ( SHEETAL PATEL). They clearly do not care of there customers. I took photo's of the room which clearly show my valid point. We will only except a full refund and if AA would not recommend this hotel would be in AA best interest. If there are any fees do to AA we will gladly help pay for those fees as far as the hotel.
We will not pay for any of it.

Thank you for your quick Resolution in advance,
MIke D. Caputo