My husband and I had to make a quick and as inexpensive trip to Desert Hot Springs as possible and were so thankful for the Sanctuary. The Staff from front desk, cleaning staff, to maintenance (which we did not need) but met upon arriving, bent over backwards for us. We got to look at several rooms, and they were more than wiling to change and move things around to insure we had all we needed. The rooms were nice and clean with hair care items and soap, plenty of towels and the offer to bring us more if we wanted them. They are doing a remodel so rates were lower than other places which was great for us. The pools were beautiful only wish we would have had time to relax in and around them. Good luck to the new owners and Thank you Sanctuary staff for a great stay. Hope all goes well !!!!!!!!!!1111

What a nightmare! We stayed there a year ago, then out of the blue get a charge on our bank card for someone else's stay because their credit card machine is "scrambling" people's bills with all the credit cards in their record. They keep putting the money back then taking it back out again like 4 or 5 times! Meanwhile we are getting our own bills sent back returned because retarded Sanctuary is wrongfully charging us for other people's stays and tying up our bank account funds!! They will not even comp us a whole night, even upon our request. They shouldn't even be in business due to their poor practices. So basically don't give them your bank card unless you want them to drain your account paying for other people's stays!!!

We stayed for 3 nights without ever getting room cleaning service. I kind of suspected it and deliberately told the receptionist after our 2nd night to please have our room cleaned. Sure enough, we got home in the evening and found the room exactly how we left it in the morning.
We stayed during a busy weekend - Presidents Day and Valentine's. The hotel was pretty full. Still, for a 3 day stay, I do expect room cleaning service.

Avoid this dive if at all possible. We had no: maid service, drinking water glasses, amenities of any kind (shampoo, conditioner, etc), extra pillows or blankets, water pressue in the shower, or coffee maker. The slider to the balcony wouldn't latch. We dared not go out there anyway because the railing was so loose we risked a plunge to the pavement. The back stairs defies description - at least 5 safety codes are violated there. We were advised to "park in front where we could see our car", suggesing that the back parking area was dangerous. It is dangerous. Without warning, an exit through the back door was to step out into space - there's no landing (except the one you make after falling down the stairs). Stay away from this place - sleep in your car and get a better night's sleep.