The lobby is pleasant and the desk and valet staff are extremely helpful and nice. The location is great, just across from the beach and close to the freeway and PCH access. However, the restaurant breakfast is overpriced as is the parking. The bathroom in our first room was very small, and given that all the rooms are suites and could potentially be inhabited by 4 people at once, it is hard to imagine how that many people and their stuff could be accommodated in that small a space. If someone was using the toilet, the person in the shower was stuck there. The sink area had no counter space. The non-paying channels on the TV were very limited. We got chased off the rooftop bar area because we wandered up with glasses (not the bottle) of our own wine, although there was only one other couple up there and plenty of space. We were told of another rooftop viewing area we could go to, but that one didn't have comfortable seats or umbrellas or service if we wanted to purchase hors d'oevres.
Room Tip: make sure you can turn around in the bathroom before you settle in.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 January 2012
Thank you for such kind words of our staff and location and for taking your time to review our hotel. I am glad you enjoyed our convenient location with close access to the beach and also surrounding freeways. I do apologize for any inconveniences that you might have had with not being able to enjoy Vivo, our Rooftop Bar and Lounge due to our outside food and beverage policies. If you have any other questions or concerns, please let us know by emailing us at SNAPE_DT_Guest@hilton.com. Again thank you for taking the time to review our hotel and do hope that you try us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC