During our visit, the front desk staff was terrific. The usual Hyatt Summerfield Suites, good rooms, pretty clean, decent breakfast (free) and reasonably safe. But the front desk service was attentive and worked to make sure our stay was good. In this day and age of indifference, it was nice to see someone working hard to deliver superior service.

The Hyatt brand name is one that comes with certain expectations and this hotel certainly did not meet them. The decor looks tacky and cheap. The lobby is far from welcoming. We had just come from Vegas where we stayed in a beautiful one bedroom Hilton suite for less the price, so maybe I was a little let down upon arrival. The perks were that it was close to Disneyland and Knotts Berry Farm, the free breakfast is decent and there is a Chilis next door. Other than that, our 1 br suite was just average. The kitchen looks ancient-- the fridge, microwave and stove are old and the cabinets look like they had some paint slapped on them to look new again. Bottom line is it looks like they had some very cheap renovations done. Also, we had requested a non-smoking room and when we arrived our sliding door to our small balcony was wide open. It seemed like they were trying to air out the room. The staff was just ok...no one stood out and seemed like all of them gave little more than half-hearted hellos.

I never sleep well for the first couple nights in hotels. I had an easier time here due to a quiet room and comfortable bed. I will go back if I am in Anaheim again.

We stay at the Hyatt Suites frequently, because our granddaughter lives nearby. When it was the Woodfin, we knew we could count on the little extras that made us choose this hotel every time. Now that it’s become a Hyatt, we see these little things beginning to disappear.

Our two grown children travelled with us. We need three beds because they (boy and girl) obviously don’t want to share a bed. The Woodfin always offered a comfortable rollaway, so all we needed was a one bedroom suite. The Hyatt no longer offers a rollaway. This meant we needed two rooms this time, at a much greater expense.

Cutbacks are evident in the breakfast room. There is a reduction in the breakfast buffet, including removal of the waffle maker, which is always a hit with children. The breakfast room was chaos for our two day stay. The staff, while making every effort to keep up, was greatly overwhelmed. Plates and forks ran out. Coffee ran out. Food ran out. Tables went without cleaning. The staff did their best, but they were unable to keep up. Those in a hurry to eat were out of luck. More breakfast room help is needed. Management could look at bookings and anticipate.

In our electronic world, we’re always amazed when rooms lack sufficient electrical outlets to recharge our devices. Several plugs in our room were so worn, ours charger would not stay plugged in. There was no plug in the “kitchen” area to plug in the coffee maker.

The television reception was pathetic. An assortment of a few snowy channels and few more in HD. One room had no remote control or flat screen television.

The hotel staff continues to be outstanding. The rooms are clean, the beds very comfortable, and the property is generally well maintained. My fear is, that now that the Hyatt accountants are in control, the little things that set this hotel apart from the others will, unfortunately, disappear.