My six year old son and I arrived three days ago. We flew here from Chicago so my son could have surgery, and he was so nervous.
When we got to our large, beautiful room, there was a huge Sponge Bob balloon bouquet on Luke's bed, along with a handwritten card signed by the staff members. They also had a plate of cookies and glass of milk for him, and of course a mini leopard robe.
Since our arrival they have bent over backwards for us. Everyone here greets my son and I by name, and they are so friendly. They have brought us a microwave, a humidifier, and everything else we have asked for (and we have asked for a lot!). In addition to being a fabulous hotel, I just cannot get over the personal attention we have received.
Also, we have eaten all of our meals here, and the restaurant and room service is excellent.
We can't wait to stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 January 2012
Dear Jlp1991,
We are very happy to be able to make everything comfortable for you and Luke, knowing that your visit to the area is for medical reasons. I am happy to see that Luke enjoyed the little things we had prepared for him. Thank you again for staying with us and most importantly, we hope that Luke feels much better.
Sincerely,
Cosmin Nicula
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC