This was the second time we stayed at the hotel. The first time we had no problems (a few years ago). This time, I made the reservation online, clearly stated that we were 2 adults and 2 kids and a dog. I got a confirmation (generic). When we arrived, tired but happy to be on a long anticipated family vacation, we were given the key to a small room with one full sized bed! I returned to the office and the young man was nice--said oh no! This happened again? He said he had another room, with 2 beds but that he would have to call the manager to ask her if it was alright to release it to us. She apparently said no, but that she would agree to LET us pay for a rollaway bed! I explained that the 4 of us plus a dog would not fit into a full sized bed and 1 rollaway. He kept saying how sorry he was but had no way to help us. In the end, we had a room with a king bed, and a rollaway and one kid on the floor with the dog. Not the restful vacation we paid for and reserved well in advance. The manager said anyone who wants more than one bed has to make a special request in the note section. It's just illogical that you can tell them that you have a family of 4 and a dog and they would not know that you need more than one full sized bed. If this is their idea of logic, we will find another place to stay in the future. We love Coronado, but won't patronize someone who doesn't care to have our business. We are good customers, clean, tidy and quiet. SOmeone will appreciate us in this bad economy. We'll try the Loews Resort next time.
