The customer service at this hotel was the worst ever. I travel for a living and spend more time on the road than at home. I booked this hotel more than a month in advance. I specifically requested a non-smoking room. I checked in, went up to my room, and got a big whiff of smoke as soon as I opened the door. I went downstairs and informed them that a mistake had been made and I would be needing a non-smoking room. They told me that because I was receiving a discounted rate, they had to save their non-smoking rooms for customers paying full price. I told them that I realize that I may not get the best room at my discounted rate. I expect to sometimes get one bed instead of two, or a room without a view, but never in all my years of travel have I been expected to put my health at risk because I'm paying a discounted rate. So I checked out of the hotel, went across the street to Days Inn, and they bent over backwards to accomodate me. Their hotel is no frills, but it's clean and the staff is friendly. They matched my discounted rate and gave me a non-smoking room. I will stay there from now on when I'm in Corning. I called the hotel manager the next morning to give her the opportunity to try to win me back as a customer, but she really didn't seem to care. I explained to her that while she may have people coming in and paying full price for 2 nights, they will likely never be back. However, I work regularly in the Corning area and my stays are typically 5 or 6 nights. It would have been to her benefit to try to win me back as a customer. She really didn't seem to care if I ever came back to her hotel or not. She said the best she could do was a handicapped room for the remainder of my stay. That was simply too little too late. I was already checked in to the Days Inn and had paid for all 5 nights up front. Besides, the staff at Days Inn was sincere about wanting my business. They couldn't do enough to make me happy. I expected at least the same level of respect from a higher class of hotel like Holiday Inn Express, but did not receive it. I was offered a very insincere apology with no offer of compensation whatsoever. At the very least I should have been offered a free night next time I'm in town, or at least a free upgrade for my trouble. But no such offer was made. I am disgusted with this hotel and will never return.

We stayed over for 1 night, The clerk was freindly and helpful. The room was clean with nice quality bed. The morning breakfast was free and above average with plenty of choices. The girl that took care of the buffet was great. Easy place to stop off at when traveling North.

Breakfast, sauna and friendly service are reasons to stay here, that's it. Mold in the bathroom shower is just not acceptable. Fitness room equipment is Old, there's No elliptical. Steam room didn't work, pool had leaves in it. Room window didn't open, a/c was too loud (old unit). And you can teleport back to the 80s with a corded phone in the bathroom and flowered wallpaper. The only new addition in the room was the HIE vanity and the bed/comforter. Overall, there's no need to stay here because there are many other newer HIE's on I-5. Depressing and gloomy HIE.

This hotel is located at an intersection of Interstate 5 that has an abundance of traveler services. I suspect the vast majority of guests are Interstate 5 travelers who stay only one night.

The Holiday Inn Express chain probably rates above average in terms of the quality of hotels and motels you find at such rural and small town freeway intersections.

Positives about this hotel:
* The hotel was modern, spacious, roomy, bright and airy.
* Very fast check-in; walked up to the desk, no line, gave my name, he had my room key and envelope ready to hand to me. Check-out was fast and easy too.
* Easy-off, easy-on relative to Interstate 5.
* Most importantly, the room was very clean and the bedding very comfortable.
* Adjacent to a McDonalds (can walk to it in 45 seconds)

Negatives about this hotel:
* As is typical with these kinds of hotels, in-room climate control is a challenge and is dependent on a noisy window unit. It was a very warm night; I got the room pleasantly cool for sleeping, but then woke up in the middle of the night freezing in the "humid coolness" the unit had created.
* I did not have any freeway noise from I-5, but from about 6 until 7 AM, there was a noisy idling truck somewhere in the vicinity. If you are noise-sensitive, you might do well to find a location a little farther from I-5 and its associated traffic and activity.
* TV channel selection was a little slight.

Neither Positive nor Negative:
* The breakfast buffet. Had the usual fabulous HI Express cinnamon rolls, and a good variety of offerings . . . 3 kinds of juice, single serve milk cartons, yogurt, instant oatmeal packets, coffee/ tea. The "hot" offering was a little disappointing . . .pre-fab American cheese heat-and-serve "omelets" and cheap sausage. Also would have liked more fresh fruit than a few over-ripe bananas. But, hey, the place ain't the Ritz Carlton.
* Fitness center and outdoor pool: it is nice that they have them . . . and they seemed to be clean and well-maintained, but neither was spacious.

Overall, this property plenty good for an overnight rest while traveling Interstate 5.