It was late and we were looking for a place to stay. We stopped there first because they are right next to the freeway. I am so glad we did. The price was a little out of our price range but the guy at the front desk, Scott was awesome. He was funny and even though we were dog tired and on a budget he was able to work within our budget and still managed to make us feel like our business mattered. He really sold the inclusive breakfast as a money saver and it was. We had our two kids with us and the food was very good and they had a great selection including an automated pancake machine which I have never seen. The room was clean and the hotel was kind of ordinary in other respects but Scott really made it a gem of a hotel. He was gone when we got up so I didn't get a chance to say how much we appreciated his hospitality but Milly was also very nice. You just don't see many people like these guys anymore in customer service. We will certainly stay again the next time we go to California.

We just got back from a road trip to southern California, we booked all our hotels in advance (when we reserved this room we were told that it was a suite with 2 queen beds and a sofa bed, which we needed) when we arrived for a late check in the desk clerk was with another customer, who seemed flustered, it took over 20 minutes for the clerk to get this one customer checked in. My husband checks us in and we get to our room, first we notice there is no sofa bed, then we notice they put us in a smoking room (which we also requested non smoking). My husband goes down and tries to get things straightened out, the clerk is very rude and clueless, his main excuse is that he has only been there 4 months and doesn't know what style rooms they have. But, another employee will be there soon and we can deal with them. When that employee arrives they are just as rude and tells us they don't have any rooms that have sofa beds and that we must have made out reservations through central booking (we always call the hotel directly to book). After 45 minutes of dealing with these people, we finally insisted that they give us a rollaway for no charge (horrible spring filled mattress, which we had to put an air mattress on to make it sleepable) and reduce our rate to a standard room rate, and we just had to deal with the smoking room as according to the clerk "we are full" and as it was now 12 AM and we were exhausted. We almost always stay at Holiday Inn Express when we travel, this is the worst experience we have had with them and will always check reviews in the future, even if it is just for a one night stay while travelling!

First the good things: the staff was more than friendly and most helpful. The breakfast was great, many choices, and fresh food and drinks. Things that need improvement. The bed (King Sized) was old and lumpy. The sheets were terrible; they were like covering yourself with a wet Kleenex. What a horrible feeling. Also much of the inside: thresholds, door frames, carpeting etc. could use a good cleaning. Overall (excluding the lobby) the inside looks unkempt. We had stayed in other Holliday Inn Expresses, and they were far superior to this one.

I stopped over night at this place while driving back to Vancouver. There is nothing to complain about this place and i found everything to be perfect and was worth the cost. Breakfast had a lot to offer than your standard bread and butter.