Well, where do I begin? My husband and I went on a trip to visit family in california with our 7 month old. We walked into this hotel to check in. It was a beautiful big lobby with beautiful koi fish ponds and a nice bar. We got our room key and went to the car to get our things. On the way to the room I noticed an odor of puke/siht that filled the halls. This should have tipped me off but I contined anyway. I got in the room and it was small and crowded the bathroom was so small I had to squeez inbetween the sink and door just to shut the door to use the toilet. I called the front desk to get a micro and fridge in our room ( I needed for babies formula and food) they claimed they didn't have any in the entire hotel. Room service was fast but one small burrito and a coffee.was $22 (just for me) I went to laurndry and the machines were old but I tried anyway. Put $2 in just to get laumdry soap and it was empty. I tried to get this refunded or get soap and they could not get either (thanks to whoever left the soap behind the washer) took two hours to dry each load. Was up, until 1am doing this. Front desk could not provide quarters for laundry. I had to go to the bar. Also asked for wash towels and front desk simply said "we do not have any" this was their response to everything. shower drain was clogged. I.could go on and on. The only good thing was the bed otherwise it was a terrible hotel, outdated, very dirty, noisey (planes going into the airport and vb parties in the rooms next door) and TERRIBLE customer service. I highly reccommend going somewhere else.

I stayed at the Crown Plaza for a bowl game in SF over the New Year. The property is large and a little worn out. Check in was fine and the room nothing to write home about. I stayed over New Years Eve (amateur night) and they had a nice New Year’s package of which I did not partake. Did see puke in the hallway the next day though which remained for the entire day.
There is an interesting Atrium with a meandering creek through it and a small pool and Jacuzzi.
Crown Plaza as a brand has lost its luster. I’ve stayed in several and they all seem to be skating along. At the end of the day the hotel suited my needs and nothing more. I would stay again in a pinch, it’s relatively convenient to restaurants and to BART to get into the SF proper.

My son and I were flying into the Bay Area to visit family and friends, flying in from Denver, Colorado, a beautiful place with two feet of snow on the ground. I knew ahead of time that the most important thing in my son's eyes would be the pool of every location we stayed at on vacation.

I called the Crowne Plaza - Concord two weeks before our trip and was assured that the pool was going to be open and available during our scheduled stay. I was further assured that we would be able to get the rest in a peaceful setting that we were looking forward to.

When we arrived, the pool was half-drained. On day two of our stay, the pool was completely drained and would not be re-filled until we a few days after we left. In my son's eyes: unacceptable.

On our final day in the Crowne Plaza - Concord, we returned from a long day of hiking and family get-togethers to find the hotel over-taken by a roving group of collegiate basketball players (who decided the perfect place to play a "quick" game of pick-up basketball was in the room above ours). Throughout the evening and overnight, there was constant pounding on the doors of our floor with cat calls and bouncing balls. In my eyes: unacceptable.

When we checked out the following morning, I informed the front desk of my displeasure. The desk attendant was indifferent and told us that it was "too bad" that we did not enjoy our stay and brushed us out the door.

Many thanks to Alvin the desk manager and to the restaurant staff for making this a memorable stay. I was here for six nights attending an intense on-site training event along with about two dozen others. We were shown every courtesy.