As a meeting planner, this hotel was BEYOND *Spectacular*! My event included guest rooms, (Best beds ever!), 2 breakout rooms and the main event/luncheon room for over 125 attendees. From the time we checked in and throughout our event, we experienced stellar service and the warmest hospitality any of us had ever experienced. Each employee engaged with us and checked to see that all of our needs were taken care of. We had multiple last minute changes and those "oh, by the way, do you happen to have...." requests that would drive any Sales person to tears, but our Sales person Martin handled each with such finesse and caring - with a "can-do" attitude that impressed us all. We could feel that each of the employees took ownership of our function and wanted it to be as memorable to our attendees as we did. Our sincerest thanks to the Crowne Plaza Concord Team for assisting us in creating memories that will last a lifetime.

I have thoroughly enjoyed my stay at the Crowne Plaza in Concord, CA. The staff are very pleasant and helpful. The room was large and very clean. The hotel food was also very good.

Stayed here during Thanksgiving weekend. Hotwire rated it as a 3.5* hotel which was generous. It would be worth this rating only if everything is hitting on all cylinders. The problem with this hotel is that it is inconsistent. Your experience can be a 2.5* or a 3.5*, I guess that means it is likely a 3* place.

The Hotel is two 3 story buildings laid out in a V, the middle of the V is a covered Atrium where the pool and spa is located. One building is numbered 100, 200, 300 the other building is numbered 400, 500, 600.

We checked in on Thanksgiving day, the place was packed due to a college basketball event in the area, so there were several teams staying a the hotel. We got room 208. The building looked very dated, the carpet in the hall was was stained and the entire floor smelled of smoke. Our room looked like any Holiday Inn room, with an outdated CRT TV with few channels, stained carpet and a dorm fridge randomly thrown in the room. The toilet in the bathroom was leaking from the bottom!

The next day, we asked to be moved into a "quiet" room in the other building (Buchanan) room 354. This room had been updated with newer furniture and a LCD TV. The carpet was still nasty with a bright red stain near the foot of the bed.

The maid service was also hit and miss. Each day we never knew what they were going to miss. One day, there was no coffee and sugar. The next day was no face towels. For the so called 3.5* or even a 3 start hotel, these kinds of careless mishaps should not happen on a daily bases!

In summary, this place has the necessary facilities to be a really first class hotel, but a lack of consistent service and attention to detail will keep it in the minor leagues.

I stayed here for 1 night a couple of weekends ago. I was travelling with my 8 year old son who enjoyed the pool area, which is part of a large, airy atrium. The hotel is clean and comfortable, but slightly impersonal. Our room was large and quiet; on the 3rd floor right at the end of a corridor. We used room service twice, which was efficient and friendly. Front desk staff were helpful.
I would definitely stay here again for a similar trip.