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Concord Inn & Suites – reviews, photos

2.0 of 5
1370 Monument Blvd., Concord, CA 94520
Hotel amenities
Concord Inn & Suites
Concord Inn & Suites
Concord Inn & Suites
Concord Inn & Suites
Concord Inn & Suites
Concord Inn & Suites
Ranked #1 of 1 Concord B&B and Inns
2.5 of 5 stars 9 Reviews
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9 reviews from our community

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Traveller rating
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Date Rating
Pleasant Hill, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“BAD LOCATION,POOR MGMT!”
1 of 5 stars Reviewed 8 September 2011

This place is run by "UNIDENTIFIED PERSONNEL"...No Name Badges on ANY STAFF. Perhaps this is due to their immigration status. I was given a bottom floor room with upstairs orangatans that had no courtesy for those staying beneath them. Housekeeping Staff? Cheap Immigrant Labor...my rooms were filthy with no mind to Public Health Standards. Desk Help? No Help at all and were sexist against women in authority, particularly my credentials in Public Health and as an Educated Consumer. I am consulting with local Attorneys as well as the local Labor Board. If you are a knuckle dragging know nothing Male you will enjoy it here. If you are looking for a decent place to stay? Avoid this place like the Plague of the Black Death. P.S.: They were undergoing a remodel however none of this is mentioned, there is no General Contractor onsite and I am shocked they are allowed to remain open to the Public in this condition. There is no Fitness Center and the pictures are very old if not from a different Hotel.

  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Missoula, Montana
1 review
“Every Mother's Nightmare”
1 of 5 stars Reviewed 27 March 2011

This hotel was misportrayed on the website. This is my first time coming to California as a family, and I wanted this experience to be unforgettable. Well, it is. Unfortunately, I arrived to the Concord Inn at night and did not see any clear enterance. After checking in, my family went up to our 2nd floor room through an old steel door from the side of the hotel. We expected to see a modern kitchen, clean rooms, and everything that had been advertised on their website. I am exponentially disappointed. The bedsheets had stains and cigarette burns. The kitchen had no utensils or cookware. The iron board had holes and burns. The balcony was small and rusted with a concrete floor. The hallways smell of cigarettes and inscence. One of the electrical plugs did not have a wallplate, which could have been very dangerous for my kids. I do not recommend you stay here. Spend the money at another hotel. The sole advantage of this hotel was the price and the park down the street.

  • Stayed March 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Santa Rosa, CA
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Made a bad choice...”
2 of 5 stars Reviewed 18 February 2008
1
person found this review helpful

We had 2 choices of hotels to stay in for a family reunion but went with this because other family had decided to stay at this one. We had 2 rooms. Ours was in the front. Horrendously noisy--take earplugs! The bed was in bad need of being replaced. We requested a 2 hour delay for checkout and were first told that was not possible but when we balked they finally ok'd it. Funny the parking lot was empty! But despite getting approved and trying to sleep in, the maid came barging in at 11:05!
As for their breakfast bar, just skip it. Nasty! Even the orange juice was bad. Suffice it to say, this will be my last visit to a Comfort Inn.

  • Stayed February 2008, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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New York, NY
1 review
1 helpful vote 1 helpful vote
“Worst Hotel Experience”
1 of 5 stars Reviewed 31 January 2007
1
person found this review helpful

After years of travel, this was the worst hotel experience I have ever had. My flight was arriving after midnight the day I booked my reservation and (despite the fact that my reservation said they would hold the room until 7 am the next day) I called twice to confirm it, once right before getting on the plane. When I got off the plane, I had a voicemail from the same person I had just spoken with saying my reservation was canceled because I was a no show and my card was already charged for the night!! The night person settled it and said he would charge me only for 2 nights as compensation and got me a room, but told me this happens a lot with this particular employee. The room was missing an ashtray and had no extra pillows or towels and the neighborhood was sketchy, but we managed. Then at checkout, the same employee denied he did it, refused to apologize and called me a liar. Then he told me he would be charging me for 3 nights and reversing the adjustment. I told him I wanted to speak to the manager first because even if he credited my card afterwards, the credit wouldn't show for 24 hours and my card wouldn't be available for my car rental. He charged my card anyway. I explained the manager the errors that were made but rather than apologize he defended his employee and while all this was happening, the employee began arguing with my husband and threatened to fight him. The manager heard my husband and threatened to call the police, calling me a liar when I told him his employee made the threats!! He then assured me that my card would not be charged until I called and told him the amount I thought we should pay. However, my card WAS charged immediately after, preventing me from being able to pay for my car!! It was credited the next day, but then charged a THIRD time a week later, for 3 nights, despite his promise to wait for my authorization!! Needless to say, I am contesting the charge and will never stay at a Choice Hotel again!

  • Liked — convenient location
  • Disliked — horrible customer service
  • Stayed January 2007, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Sparks, NV.
Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Needs work”
2 of 5 stars Reviewed 23 December 2006

Although not bad, the place could use a little general maintenance and paint. I expected better for the price.

  • Liked — The room was quiet
  • Disliked — The general state of needed repairs
  • Stayed December 2006, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Concord Inn & Suites

1370 Monument Blvd., Concord, CA 94520
Price range (per night):* INR5,825 - 6,385

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