This past Saturday night, my family and I stayed at Highlands Inn. We choose this Inn based on the photos we saw on the internet. However, upon arrival, nothing could have prepared us for the overwhelming smell coming from the lake. Locals said it was beacuse of dead fish and seaweed but this was a definite smell of sewage. We visibly witnessed what looked like a mass of feces surrounding the boardwalk. It was disgusting. When I asked the owner about it, he said they pay a fee every month that is supposed to be used to blow this matter away. I don't know how people can live with such a pong on a daily basis. Our room smelled of disinfectent and cigarette smoke and the carpet was dirty. We also thought it was overpriced. We did enjoy a meal at the local Corkman's Clipper which is owned by a genuine Corkman all the way from Ireland. There is an extensive menu of Irish food and a great selection of beers, ales and the likes.
Americas Best Value Inn & Suites reviews
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Americas Best Value Inn & Suites – reviews, photos
13865 Lakeshore Dr., Clearlake, CA 95422
Hotel amenities
Professional photos
3 traveller photos
East Bay, CA
Reviewer
“Smelly Lake”
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Stayed June 2009, travelled with family
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Location
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Rooms
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Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
1 review
“STAY AWAY!!!”
6
people found this review helpful
Upon entering the room with my wife we discovered an odor reminiscent of old cream cheese and sweaty feet. My wife and I opened the windows, turned on the AC, and took a walk to the hotel dock. When we came back to our room five minutes later. The windows were closed and the AC was turned down. The manager had gone in our room and shut the windows.
Later that night my wife and I went to join friends for dinner. Suspecting that the sly and rude manager would come back in our room-I took several digital pics of my suitcase closed, and placed tiny torn pieces of kleenex on the zippers. When I returned to the room - it was obviuos that someone had entered the room and had rummaged through my suitcase.
I was furious and confronted the manager the following morning. we left for Ferndale Resort the next morning
Bottom line... this hotel is seedy, overpriced, and in a bad part of town.
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Mike Mun, Manager at Americas Best Value Inn & Suites, responded to this review
22 April 2009
Dear Our Guests,
We are deeply embarrased and apologetic that we were reviewed as overall unspeakable lack of supervision and mismanagement in regards to the efforts must have been extended to the comfortness and satisfaction of accomodating guests however, we had failed to this respect.
This incident was absolutely unexcusable
regardless whatever resons and we are honestly apolozise that the described complaints were immediately corrected.
In order for us to show you our improvements.
Subsquent to your review was published, we
have made continued efforts to correct and
to remove the defficiencies.
Lastly we are sincerely apolozising for all the
unpleasant, dissatisfaction and inconviniences which we have caused you in
the past and look forward to serve you in the future with satisfactory services.
We also apolozise for belated response to your honest and helpful reviews.
Most respectfully yours,
Highlands Inn
Mike Mun, Manager and entire staff
Encl.: Attachments
We are deeply embarrased and apologetic that we were reviewed as overall unspeakable lack of supervision and mismanagement in regards to the efforts must have been extended to the comfortness and satisfaction of accomodating guests however, we had failed to this respect.
This incident was absolutely unexcusable
regardless whatever resons and we are honestly apolozise that the described complaints were immediately corrected.
In order for us to show you our improvements.
Subsquent to your review was published, we
have made continued efforts to correct and
to remove the defficiencies.
Lastly we are sincerely apolozising for all the
unpleasant, dissatisfaction and inconviniences which we have caused you in
the past and look forward to serve you in the future with satisfactory services.
We also apolozise for belated response to your honest and helpful reviews.
Most respectfully yours,
Highlands Inn
Mike Mun, Manager and entire staff
Encl.: Attachments
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Travellers are raving about these Clearlake hotels
calif.
1 review
“Upscale?”
6
people found this review helpful
This hotel characterizes itself as upscale. It's about as upscale as a Motel 6 at the price rate of a Hilton chain hotel. Grossly mis-represented.
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Additional Information about Americas Best Value Inn & Suites
13865 Lakeshore Dr., Clearlake, CA 95422
Price range (per night):*
INR3,641 - 4,929
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