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BEST WESTERN Plus Otay Valley Hotel – reviews, photos

2.5 of 5
4450 Main Street, Chula Vista, CA 91911
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BEST WESTERN Plus Otay Valley Hotel
BEST WESTERN Plus Otay Valley Hotel
BEST WESTERN Plus Otay Valley Hotel
BEST WESTERN Plus Otay Valley Hotel
BEST WESTERN Plus Otay Valley Hotel
BEST WESTERN Plus Otay Valley Hotel
Ranked #7 of 19 hotels in Chula Vista
4.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    5
    11
    4
    3
    1
Date Rating
Temecula, California
1 review
“Not sure what is was”
3 of 5 stars Reviewed 11 October 2010

My husband and I recently stayed at this hotel and the room waas very nice, however after a few hours my husband had trouble breathing, he is in excellant health, not wure what it was. Once he stepped outside he was fine, but again after entering the room the breathing was bad again. Finally at 3:00 am, we decided it was not worth the risk amd had to leave, again once outside he was fine. I know they have recently redone the entire hotel, maybe it was a ordorless chemical in the carpet or paint??? Not sure, but a waste of $169 for only a few hours and no sleep :(

  • Stayed October 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask beaulily about BEST WESTERN Plus Otay Valley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement4450, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
11 November 2010
Dear Beaulily,
Thank you for your recent review on Trip Advisor. We at the Holiday Inn Express Chula Vista are very disappointed to hear that you feel you had a regrettable experience at our hotel. We apologize for the inconvenience that you experienced and want you to know that we take your comments very seriously and will investigate your concerns further. We sincerely care about the safety and comfort of our guests. Again, should you want to discuss this matter further with me, I ask that you contact management at the hotel directly, by calling 619 422 2600. Again, we thank you for your comments and hope that we can host you in the future.
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Northern California
Senior Contributor
41 reviews 41 reviews
Reviews in 36 cities Reviews in 36 cities
148 helpful votes 148 helpful votes
“Disappointing, very noisy location”
3 of 5 stars Reviewed 16 August 2010

One wing of this hotel is very close to a very loud, busy freeway. Rooms on the east side facing the freeway are very noisy! When we booked, we requested two top floor rooms in a quiet location, but our requests were not honored. We were not on the top floor, and one of the rooms was on the east side. When we saw how loud that room was, we asked to be moved, but a room on the west side was not available due to hotel renovation. Staff was apologetic, but did not do anything for us. We would have moved to another hotel but it was too late at night, and we'd already been driving for 10 hours. We would not have booked this hotel had we known it was in such a noisy location or that it was under renovation.

  • Stayed August 2010, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask BirdingIsFun about BEST WESTERN Plus Otay Valley Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement4450, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
11 November 2010
Dear BirdingIsFun,
First off, thank you for your recent review on Trip Advisor. We at the Holiday Inn Express Chula Vista are dissapointed to hear that you felt your stay with us was not satisfactory. The renovations have been challenging for us as well, but we are excited about the beautiful new hotel rooms, and we hope that you will give us the opportunity to host you again, so that you can experience our exciting changes and renovations. Again, we thank you for your comments, and should you want to discuss your concerns further with us, we would love to hear from you. Please contact hotel management directly at 619 422 2600, so that we may better assist you.
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Ventura County
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Great Breakfast!”
5 of 5 stars Reviewed 28 January 2009

Great hotel near Coors Amphitheater. The rooms were nice and beds very comfortable. The breakfast was excellent and free! Great value and good family hotel. Will definately stay again.

  • Stayed January 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BigTraveler47 about BEST WESTERN Plus Otay Valley Hotel
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HotelManagement4450, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
18 February 2009
Thank you for taking the time to complete a review on our hotel. We our happy to know that you enjoyed your stay with us. I have shared your great experience with our staff.
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mtnmariner
1 review
“Not Worth The Price!”
2 of 5 stars Reviewed 29 April 2008

I have stayed in plenty of Holiday Inn Express and let me say from the get go that this does not measure up to the rest of them! It is easy to tell that this an older "remodeled" hotel.

As I entered the front desk to check in there were about 5 employees just lounging around talking to each other, none of them seemed the least bit interested in checking me in! After I asked to check in one of them meandered around to the desk and acted as if I was interupting them. Right now the average room rate is $140.00 after the taxes are included, I tried to get the gov't rate and they didnt offer one, also the AAA rate is only about $10.00 cheaper.

The room was actually decent and clean. Very updated vanity, closets, etc. I dont think the ripped shower curtain was too much of a concern to the staff as water sprayed all over the bathroom when taking a shower!

It is in a great location as it is right off the 805. They have a pool and spa which was "closed, sorry for the inconvenience"!!! I stayed here because it was very close to where I needed to be the next morning...if I had to do it over again I would probably pay $90 on priceline and stay at a much nicer hotel and drive a little further!!!

Stayed April 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement4450, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
18 February 2009
Thank you for taking the time to let us know about your experience at our hotel. I would like to apologize for all the inconvenience you received. All your concerns have been addressed to insure so this doesn’t occur again.
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Va Beach
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Clean room...good breakfast”
4 of 5 stars Reviewed 4 February 2008
3
people found this review helpful

Stayed at Holiday Inn Express Chula Vista for 3 nights during a West Coast business trip. I booked on line and received a AAA discount.
I paid $117 per night + tax.

I was pleasantly surprised at the nice demeanor of the front desk staff. Check in was quick.
I asked and was given a room away from the freeway. The room was good sized, with a king bed, microwave, small refrigerator, and high speed internet. The room was spotlessly clean and during my stay, the bed was always made up when I returned to the room in the evening.

I enjoyed the free breakfast (cheese omelets, pastries, fruits, cereal, coffee, juices, etc....)

The hotel was conveniently located next to the 805 freeway and San Diego proper was just minutes away.

Check out was a breeze.

I definitely will stay at this hotel again.

  • Liked — clean room
  • Stayed January 2008, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement4450, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review
19 February 2009
We appreciate you taking the time to complete a review on our hotel. We are happy to know that you had a great stay!
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Additional Information about BEST WESTERN Plus Otay Valley Hotel

  • Holiday Inn Chula Vista
  • Chula Vista Holiday Inn
Address: 4450 Main Street, Chula Vista, CA 91911
Price range (per night):* INR5,769 - 9,242

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