I stayed here on Sept 16th 2011. A friend and I planned on going to dinner then to the bars for a good time and dancing. I called that morning and asked for a non-smoking double room. The reservation clerk said no problem they had two available and would book me for the double non-smoking. When I arrived they only had a smoking double room. Since I had no other alternative I took the room. The reservation agent offered no alternative or apologies. She just stated "do you want the room or not".
Cons:
Holes burned into the sheets
Over powering smell of smoke
Smoke stained curtins
Yellow/bad lighting
Sticky carpet
Dirty/Messy Lobby
Unprofessional/Unhelpful Staff
Broken AC knobs-took 30 minutes just to get the knobs to work
AC had a horrible smell
Breakfast was minimal/nothing fresh/nothing replentished
Alarm was old and dirty
Pros
Clean bathroom
Clean pool
Fridgerator/MIcrowave
Clean sink
Good Parking
Good Location to bars downtown
I wouldn't suggest staying here if you could absolutely avoid it. This is my 2nd and final time I will never stay here again, I would rather pay extra for a cab to take me somewhere decent.
- Heritage Hotel Express Chico
