I have never seen such unprofessionalism and bad customer service in my life! I called to make a reservation and the employee that answered gave me a price which was more expensive than what I saw online. He then told me he would CANCEL MY RESERVATION so that I could make the reservation online. I ended up making my reservation at another choice hotel but that employee never did what he said he was going to do and they charged me that nights stay. The employee also ended the conversation without giving me any confirmation numbers or cancellation numbers. It took the manager two weeks to get back to me and also showed terrible customer service. The first time I called an employee berated me for not getting a name and the manager berated me for not getting a cancellation number where I felt it was the employees job to give me all the information. Then the GENERAL MANAGER finally called me back after leaving him two messages and was very emotional and not professional. He said his employees make no mistakes and that there is no way the employee did not give me a cancellation number. Basically I'm lying and the staff can do no wrong. The GM even said ,"This happens all the time." I am contacting the BBB and the owner of the Quality Inn to let them know of the bad business practices run there.

We stayed here on our way from Yosemite National park heading towards San Francisco. At only a half hour away and only for a short stay in SF, we opted to sleep here. Hotel is small, but clean and conveniently located off the highway. The continental breakfast was not bad. Wifi was alright. We had a nice sleep, nothing really to complain about.

The front desk is very helpful; we had an unusual request which they honored without any hassle at all. We have stayed here before (Nov 2010) and came back, July 2011, knowing what to expect. It is conveniently located, clean and comfortable. Breakfast is adequate, with waffles, juices, milk, regular and decaf coffee, hot chocolate, instant oatmeal, biscuits and gravy, sausage, toast, muffins, pastries, etc. Plenty to eat, and surprisingly good. I especially like the underground parking with elevator service to all floors. We will definitely stay here again, as we have relatives in the ares. Good job, Quality Inn!

I was visiting a relative who was in the hospital located a block away from the hotel. The hospital recommended and it turned out to be a very nice accommodation. Beds were great, rooms were clean, Desk Staff very friendly. The surrounding area is a little sketchy after dark. The desk clerk at check out told us that if we stayed additional nights to book through their 1-800 # to receive points towards a gas rebate card. We ended up staying 3 nights and took her advice. I specifically asked the reservationist if my stay would qualify and they assured me that it would. I would just have to wait 48 hours after check out to redeem points. When I called in to get the promotional card they said that I wouldn't receive the promotion because I stayed at the hotel three consecutive nights. When I told them that that was NOT what either their desk staff or the reservationist said the supervisor hung up on me! I not only will never stay at this hotel again but will never bring my business to any choice hotel! I am in the industry and run a hotel myself so I know that this is just a way to scam people into staying with them with promises that they never plan on following through with! Think twice before making reservations with this corporation!