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BEST WESTERN Carmel's Town House Lodge – reviews, photos

2.0 of 5
5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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BEST WESTERN Carmel's Town House Lodge
BEST WESTERN Carmel's Town House Lodge
BEST WESTERN Carmel's Town House Lodge
BEST WESTERN Carmel's Town House Lodge
BEST WESTERN Carmel's Town House Lodge
BEST WESTERN Carmel's Town House Lodge
Ranked #10 of 18 hotels in Carmel
4.0 of 5 stars 151 Reviews
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151 reviews from our community

What travellers say about this hotel
  • Very good(7)
  • Very nice(5)
  • Free internet(4)
  • Hog Breath(3)
  • Great Place(3)
Traveller rating
    57
    63
    20
    7
    4
Only show reviews for Family (41) | Couples (73) | Business (3)
Date Rating
Singapore
Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
74 helpful votes 74 helpful votes
“Pleasant”
4 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

In my research of places to stay in Carmel, I had actually wanted to stay in one of the inns but the 2 that I called told me that they had a 2-night minimum over the weekend so I decided to switch to Best Western instead. Booked a suite (room 326) which was on the same level as the swimming pool (down the stairs from the ground level rooms). Room was spacious with a sitting room and a bedroom with a king bed. The sofa in the sitting room opens up to a queen bed. The room was alright but what was a little strange was that the windows in the sitting room and the bedroom facing out had sheer curtains which covered the windows but the draperies were just for show and didn't pull close. This meant that anyone walking past the windows could see in past the sheer curtains - and in the morning, the hotel staff were walking past the windows. Granted none of them stopped to look in but the fact that they could was a little unnerving.
Given that we were quite used to having wireless internet access in our previous hotels, this one only provided wireless access in the common areas but in the rooms, the access was wired. A little limiting since we had iPads and iPhones which we didn't bring any cables to use the data ports!
Previous reviews complain about the breakfast area at the check-in office but really, the breakfast choices provided were pretty extensive for the breakfast space - cereals, oatmeal, toast, pastries, jams and spreads and coffee/tea. The manager suggested that if the breakfast table (yes, only 1 table) was occupied, that we could take a tray of our breakfast back to the room if we wished.
All in all, I'd still recommend this place if your stay is pretty short. Otherwise, I would've still loved to try one of the more quaint inns/hotels available in Carmel.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
12 January 2012
Dear Guest,

Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Senior Contributor
43 reviews 43 reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“About average for Carmel”
3 of 5 stars Reviewed 9 January 2012
4
people found this review helpful

Best Western Carmel’s Town House Lodge

We stayed two nights here in early January. On arrival, we were greeted very pleasantly and checked in efficiently. The clerk also recommended several restaurants and told us he would be available to answer any questions we might have during our stay. He also explained about the breakfast that was served in the office area.

This is a typical older motel like so many others in Carmel. It is being upgraded with bath remodeling, new carpets and updated furniture. Ours was a king room in the rear building beyond the swimming pool. It was comfortable except for the wall furnace that kept turning on and off all night, but never quite got the room warm. The room was larger than many others we have stayed in at other places. The bed was good, but only had one blanket and it did not keep us warm enough during the cool January nights. I looked for an additional blanket, but did not find one in the room. Had we asked, I assume that another one would have been furnished, but we were busy and never got around to asking. The sink was in the sleeping area and the toilet and bath were in a separate room. We like this configuration. The water temperature in the shower was a little difficult to adjust and the hot water was set at a scalding temperature. Care was necessary to get it properly adjusted.

The breakfast room had only three tables for guest use and filled up as soon as the room opened at 8 am. We decided to go out to local restaurants for breakfast. We did notice that hot waffles were available. Not all motels in Carmel offer anything more than cold cereal, pastries and fruit. The coffee was good.

There seemed to be enough parking for all the units. This is not always the case in Carmel. The parking for our unit was accessed from the street behind the motel and was directly under our unit. Parking is tight and getting in and out of the carport may have been a little difficult if other stalls were full, but we had a three car area all to ourselves and could maneuver our truck into a stall without too much trouble.

The motel in about 2 ½ blocks from the main street of Ocean Ave. so it is a short walk to most of the shops. There are also several galleries and other shops between the motel and Ocean Ave. Not a lot of restaurants in Carmel serve breakfast. Two of them are a short distance from this motel, Friar Tuck’s and Em Le’s are just a short walk from the motel on Dolores St.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
12 January 2012
Dear Guest,
Thank you for writing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We appreciate your loyalty to our brand.
Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Senior Contributor
28 reviews 28 reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Excellent value, great location”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We were very pleasantly surpised by the view of the sunset over the ocean as we entered the room and the up-market look to the decor. The outside of the hotel made me think the rooms might be a little shabby, but this was not the case at all. Two queen beds in a normal sized room despite from the outside the rooms appearing small. A good selection at the self service breakfast saved us paying for breakfasts as well. Carmel is a lovely town with lots of good restaurants and shops. It was the perfect place for a couple days exploring the magnificent coast. The beach in Carmel is really gorgeous too. Excellent hotel for $100 a night.

Room Tip: Ask for a room with an ocean view (over the other buildings).
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Top Contributor
232 reviews 232 reviews
Reviews in 184 cities Reviews in 184 cities
84 helpful votes 84 helpful votes
“OK Hotel in Carmel”
3 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

Checkin was fine and we were given a ground floor room. Parking was a bit tight, room was fine and a reasonable size although closet and bathroom were pretty cramped. Closet would also have benefited from a light. Breakfast was pretty limited and not too healthy so we skipped it. Coffee was available in the room which also had a fridge. Wifi and Lan access were fine. Price was on the high side for Friday and Saturday but was about half the price on Sunday. Would probably stay here again if price was better.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta Ga
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Carmel Holiday”
5 of 5 stars Reviewed 24 December 2011
1
person found this review helpful

Excellent location for a few days in Carmel. Room was spacious and very comfortable. Staff provided excellent service. Easy access to everything in Carmel and a pleasant place. The rooms on the Dolores St side are very privateand added to the quality of the experience.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review
27 December 2011
Thank you for taking the time to post a review regarding your recent stay at our property.
Your business is very important to us and the best praise our dedicated staff can receive is when our valued guests indicate their intent to return. I'm please you enjoyed our convenient location and our facility and by leaving a feedback you are helping us deliver a superior experience for you and other guests in the future.
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Additional Information about BEST WESTERN Carmel's Town House Lodge

  • Best Western Carmel
  • Carmel Best Western
Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Price range (per night):* INR8,009 - 43,016

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