The office closes at 9 p.m.--which was a problem when my key failed to work at 9:20 p.m. I was alone in the cold and the dark. I found a phone outside the office and ultimately somebody from the neighboring hotel came over...with the wrong set of master keys. A little more commotion and a few minutes later he found the correct key. Other elements were troubling as well...the room was small, dark and oddly painted so it looked dirty. I never did find the temperature controls, if there were any, and the TV was confusing to operate. Really a disappointment and I didn't go in expecting much.

We could have lived with the repaired hole in the carpet, the 19" TV, the dated wallpaper that was everywhere, the towels that weren't as good as the ones we used in our high school gym, the chinzy breakfast, the broken door jamb missing the security device and the windows that wouldn't lock. What really sealed the deal that make this a totally miserable experience is when we had a complaint the manager did not and would not interface with us. He could not be reached by his desk clerk or American Express, our booking agent. In fact, knowing how unhappy we were the management of this hotel never cared to contact us during our stay or after we checked out.

A little difficult to find (even with SatNav) but a good, central location in Carmel. Room was adequate, if nothing special. The breakfast basket was not overly enticing so one of the nearby cafes may be a better option.

This place is located in charming part of Carmel. For that reason, i guess it is a decent "budget" option. At least it would be at a slightly lower price point. And if you are just looking for a place to lay your head. This place will not add to the relaxation or pleasure of your trip. (We payed $125 for a queen "suite.") Rooms have views of two different parking lots. Room seemed clean enough though run down-- there were holes in both towels and blankets in the room.