We have been travelling for almost 3 months and this part of the trip is at the tail end of the trip. We wanted to relax in this resort before going back home and the last thing we need is to be place in a room in close proximity to any noise. We have made this request but unfortunately, not catered for at the time of booking. We were situated on the ground floor and close to the childrens pool (got a bit noisy from banging , footsteps and children genuinely enjoying their time in the resort). Naturally, the push for us to request another room. The Director of Guest Services -Ms. Amanda Dolan heard our request. She listened and acted promptly and got her team to offer us a more suitable room as soon as it was vacated. Ms. Juvy -Director of housekeeping personally showed us 2 rooms (Ms. Dolan chose for us) to choose from. This is "customer service" we are not surprise why these ladies got their job! They are very deserving to be in their position and this resort rank great in our view because of them. Location - good ; we were able to use the shuttle service (again thanks, Amanda!) to take us to the village and outlet stores and restaurants.; We appreciate the personal touch and the genuine service exhibited by all staff starting with Amanda- given us a list of her favorite restaurants in the area . The timeshare presentation team.
Room Comfort: great!

We stayed in a two bedroom condo the week after Thanksgiving 2011. We attended Legoland on a Thursday and there were only 2,000 people at the park which was our goal...no crowds. This hotel turned out to be a great choice. We drove in from another state and packed a cooler with breakfasts and dinners. The condo was huge with a full kitchen, pantry, and dinning room. The bathrooms were huge. The color scheme needs updating and the the beds were hard as a rock, but everything else was perfect. There is a wonderful playground on site. Beautiful views of the pacific (not from our room). Underground parking. There is a Costco across from the hotel (cheap gas) and a Trader Joe's about 4 miles away. By packing our meals we more than made up for the extra cost of having the condo and it was worth it to be able to put our son to bed and we could stay up. The only thing the kitchen lacked that I forgot to bring was some cooking spay for omlettes, etc.

They claim to have a private entrance to Legoland. That amounted to J-walking across the street and entering the Legoland parking lot through an opening in the chainlink fence. The route is not marked, so we had to ask exactly where to go. It was about an 8-minute walk which seems a lot longer on the way back with a three-year-old on your shoulders. There is an outlet mall you can see from parts of the hotel, but we did not have time to go.

The hotel did offer us Legoland tickets if we sat through a timeshare presentation. (we declined) We ate once at the Karl Strauss Brewery that is on-site for dinner. It is really loud so it was fine to bring kids. It was a weeknight so it was mostly professionals there coming directly from work. The cost of the food was reasonable and good (order anything with the firecracker sauce and you will be happy). The breakfast buffet was around $13 for adults and slightly cheaper for kids so we were really glad that we brought our own breakfast fixings with us.

The grounds and ammenities were beautiful. There is also an onsite arcade so they cater to kids of all ages. We would absolutely stay her again for a Legoland trip.

Everyone was so nice for a little getaway. The place was clean and beautiful. I would definately stay there again and plan too! Naoko works there and she is the best! Super helpful and pleasent.

We rented a 2 bedroom/2bath condo with an ocean view. They are directly across the street from the Legoland parking lot. Their private entrance was actually a walk-in gate off the street that allowed us to walk across Legoland's parking lot to the front gate. Not quite as close as I had pictured, but it did save us the parking fee.
The resort itself was great. The kids loved the arcade and activity rooms. The outdoor pool appeared to be heated but we didn't get that far. After a day of walking, we collapsed into the comfort of our room. Three tv's, so no arguments there. We didn't try the restaurant, but fast food places were closeby.
Our only complaint was that we arrived late and were only there one night with 10 am check-out. People we met in the elevator up from the parking garage seemed to be bringing in bags of food for longer stays.