Reserved a room several months ago for our family of five. Upon check-in we were given a room with only one queen bed, no pull-out sofa, nothing. We went down to discuss this and were basically told "too bad, the rest of the rooms are booked", etc., etc. They tried to put the blame on us. Now we are a family of five, we would never book a room with only one queen. Unfortunately all other hotels in the area were filled up or we would have moved immediately.
Other people spent time complaining at the front desk as well, broken TV, broken air, etc.. The front desk staff seemed incompetent and not at all helpful.
- Extended Stay America Carlsbad
- Extended Stay Carlsbad
- Carlsbad Extended Stay
