Reserved a room several months ago for our family of five. Upon check-in we were given a room with only one queen bed, no pull-out sofa, nothing. We went down to discuss this and were basically told "too bad, the rest of the rooms are booked", etc., etc. They tried to put the blame on us. Now we are a family of five, we would never book a room with only one queen. Unfortunately all other hotels in the area were filled up or we would have moved immediately.

Other people spent time complaining at the front desk as well, broken TV, broken air, etc.. The front desk staff seemed incompetent and not at all helpful.

I got this hotel via Priceline, but it was not worth the $55 I "bid."

I was first given a room on the freeway side. They had no problem giving me a new room but sent me to one that was already occupied, then when I told the desk girl, she made motions to fix the problem with their computer/occupancy glitch rather than re-accomodate me. I had to ask her to please take care of me first.

Average room, clean though. No hangers. The shower diverter malfunctioned....I had to use all my strength to lift it, and then it diverted only half of the water to the shower. It wouldn't go down again. The toilet was odd and spitty. Yuck!

It was comfortable enough, but no shampoo or lotion. The kitchenette had one fork, one spoon, one knife.

I'll avoide ESAs in the future.

The room was below average. Absolutely no frills here. No radio in the room. TV was a 20" with Showtime. The bed - extremely hard and uncomfortable. The kitchenette had the barest necessities - 2 forks, knives, spoons, bowls and plates. No salt or pepper either. I had to walk over to the Carls Jr across the street and "borrow" some condiments. Overall, this place had a very sterile feel to it. Clean, but no personality and definitely not a place you would want to stay. It is within walking distance to some decent restaurants/bars in the Carlsbad Village area.

Awesome Front Desk Staff.

Thank you to the young lady who helped me get a room Sunday morning October 22. She gave me a room 6 hours prior to the regular check in time after I have pleaded with her that I needed a room a right away because I was coming from a 24-hour fundraising event and badly needed a room to sleep. I'm sorry I didn't leave you a tip that morning, I was completely tapped out from the fundraising event. I went to my room and slept for 9 hours or so and checked out that same night.

The room (studio) I was given was nice and clean. It had a little kitchennete with a coffee maker and a pack of ground coffee. The room also had a queen size bed, a side ac unit (in excellent working condition), a small open closet with the iron/board combination, alarm clock and ample lighting. The bathroom didn't have any complimentary shampoo, conditioner, lotion, mouthwash, cotton balls/buds, sewing kit, etc. So bring your own toiletries.

The front desk staff really made this stay a memorable one.

Thank you.