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Hyatt Summerfield Suites San Diego/Carlsbad – reviews, photos

3.0 of 5
5010 Avenida Encinas, Carlsbad, CA 92008 (Formerly Inns of America Suites Carlsbad)
Hotel amenities
Hyatt Summerfield Suites San Diego/Carlsbad
Hyatt Summerfield Suites San Diego/Carlsbad
Hyatt Summerfield Suites San Diego/Carlsbad
Hyatt Summerfield Suites San Diego/Carlsbad
Hyatt Summerfield Suites San Diego/Carlsbad
Hyatt Summerfield Suites San Diego/Carlsbad
Ranked #24 of 32 hotels in Carlsbad
3.5 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    22
    11
    5
    3
    8
Date Rating
Austin TX
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Great Legoland hotel”
5 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

We stayed at this hotel on a 3 day visit to Legoland on the recommendation of friends. It was a great experience. The shuttle to Legoland (or anywhere we wanted) was great (we had a rental car but too expensive to park there!). Kids loved the room -- full size refrigerator for their snacks. Layout gave everybody enough space of their own (chairs, couch) as you could get in a hotel room. Breakfast buffet was fine, the afternoon happy hour was great for us parents (free beer & wine! ). Location was sort of isolated -- we could walk to the beach but not any shopping or downtown Carlsbad. Noise wasn't a problem. Staff was pleasant and helpful to direct us to local stuff. Pool and hot tub were fine. Liked Best: Legoland shuttle (our whole reason for being there); Liked Least: ravenous guests at the free food breakfast and happy hour....

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Now I know why I'm a Hilton Girl”
1 of 5 stars Reviewed 11 January 2012
3
people found this review helpful

Please note, this hotel is now called Hyatt House. Also, I'm a Hilton Diamond member so maybe I get better service than most at Hilton.

This hotel is so disappointing. The front desk clerk, Trisha, is extraordinarily unpleasant (I'm almost shocked,) the rooms are awkward, the floor is like cardboard (try, if you can, to get on the top floor...,) the hallways and check in are dark and uninviting, the elevator is really slow, and the gym room is a joke. I thought I would try Hyatt since Southwest isn't a partner with Hilton anymore. I think I will go back to Hilton properties - the people seem so much nicer, the rooms are better with white duvets, etc..., and at least the gym rooms have TVs.

I don't usually use the kitchen part but if you are self catering it does have a full fridge, stovetop, microwave, sink, etc...

Wish I didn't stay here this time - it's pretty much ruining a great week. At least now I know to never stay here again.

Room Tip: Don't stay here. Try to get the top floor!
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Summerfield1, General Manager at Hyatt Summerfield Suites San Diego/Carlsbad, responded to this review
13 February 2012
Dear valued guest:

Thank you for taking the time out of your schedule to give us feedback on your recent stay at our hotel. Your feedback is truly important to us. We are extremely sorry for the way that you were treated at check in. Please know that we have addressed the issue with the front desk host. We pride ourselves on providing good customer service and it is unexceptable that you don't feel you were treated this way.

We are currently utilizing your response by continuing to focus on making each and every guest experience the best it can be.

Sincerely,

John Saunders
General Manager
Hyatt House San Diego/Carlsbad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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dmslatts
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
“Christmas visit 2011”
5 of 5 stars Reviewed 6 January 2012

This was our first visit to the Hyatt Summerfield, but we will certainly return. We were visiting our son, daughter-in-law and new granddaughter for Chritmas and found our stay very pleasant. The breakfast buffet was wonderful with many items to choose from. It allowed us to have a leisurely breakfast before heading over to our son's house. Very convenient location also. My husband is a runner and liked the short block walk to the beach were he could get in a good run.

Close to the highway and commuter train, but we did not find it noisy. The train stops around 10pm so it did not bother our sleep.

Room Tip: Ask for a room further from the train tracks, and run the room fan when in the room to drown out any...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Anglese
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Nice spot near Legoland”
4 of 5 stars Reviewed 2 January 2012
4
people found this review helpful

Our family spends New Years Eve at Legoland every year since our children were born. We have stayed at the Pacific Palisades, Holiday Inn Express and Homewood and West Inn in recent years. We made last minute hotel arrangements this year and decided to give the Hyatt Summerfield (emphasis on Summerfield) because of what seemed to be a good value for our money. We booked a studio suite with dual queen beds for 2 adults and 3 kids (10, 3 and 1). My wife was a bit hesitant because our GPS guided us to this same hotel when it was an Inns of America (IIRC) instead of the West Inn. It was empty last new years eve and reminded us of the Tower of Terror lobby. Forward to 2011 and we were pleasantly surpirsed with new decor and amount of cars parked outside. Check in was easy and we were assigned room 236, which faces the highway and near the train tracks. This room is close to rear guest entrance. When we first walked in the highway noise was very noticeable. I thought "oh oh, the reviews were right on?" After closer inspection I noticed that the window was cracked open. After closing it was quiet. I did not notice the train during our stay. The room was nice sized and the fridge and microwave were put to good use. So did the some of the bowels, plates and glasses. The walls are thin and you sometimes feel like the sounds are in your own room. Breakfast was just ok. By 9:30 food was almost all gone and it was difficult to find clean utensils, bowls, cups and dishes.

Overall the hotel was good. I may not stay here in the future only because we eneded up paying just a few bucks less than the West Inn, which is my wife's favorite in the area. We could have booked this hotel for just over $100 a night two weeks ago. We laggged and paid $140 a night. During a busy holiday weekend the parking was a little tight in the evening but cleared out early.

Just remember that you are near Legoland and expect families with small children. Also, that this Hyatt's version of a Holiday Inn Express not the Hyatt or Hyatt Regency.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Palo Alto, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Avoid at all costs”
1 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I travel extensively and this has easily been the worst managed hotel i've stayed at. The problems started when we checked in and both night stand lights in our room were out. The front desk cheerfully told us that they have no idea where the lights are and that we have overhead light in the room and should be fine. The room was right next to the lobby and the elevator and very noisy. The next morning we asked to be moved. The front desk found a room for us on another floor, but since the room wasn't available yet, told us to move our luggage out and it will be waiting for us when we come back. We checked back three times and every time were assured that it will be ready for us. We packed, moved out, spent the day at legoland and when we came back at night, were told that there is no other room for us, there is no record of it anywhere. The manager was there, told us he was here since 6 am and there is no way we could have been promised a room without a record of it or him being told. So we had to go back to our noisy room and unpack again. Other problems - they ran out of silverware and food 3 times throughout the 30 minutes we were there for breakfast. A really, really badly run hotel and a disgrace to Hyatt brand. Stay away.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hyatt Summerfield Suites San Diego/Carlsbad

  • Hotel Of America Carlsbad
Address: 5010 Avenida Encinas, Carlsbad, CA 92008 (Formerly Inns of America Suites Carlsbad)
Price range (per night):* INR8,570 - 16,691

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