Please note, this hotel is now called Hyatt House. Also, I'm a Hilton Diamond member so maybe I get better service than most at Hilton.
This hotel is so disappointing. The front desk clerk, Trisha, is extraordinarily unpleasant (I'm almost shocked,) the rooms are awkward, the floor is like cardboard (try, if you can, to get on the top floor...,) the hallways and check in are dark and uninviting, the elevator is really slow, and the gym room is a joke. I thought I would try Hyatt since Southwest isn't a partner with Hilton anymore. I think I will go back to Hilton properties - the people seem so much nicer, the rooms are better with white duvets, etc..., and at least the gym rooms have TVs.
I don't usually use the kitchen part but if you are self catering it does have a full fridge, stovetop, microwave, sink, etc...
Wish I didn't stay here this time - it's pretty much ruining a great week. At least now I know to never stay here again.
Room Tip: Don't stay here. Try to get the top floor!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Dear valued guest:
Thank you for taking the time out of your schedule to give us feedback on your recent stay at our hotel. Your feedback is truly important to us. We are extremely sorry for the way that you were treated at check in. Please know that we have addressed the issue with the front desk host. We pride ourselves on providing good customer service and it is unexceptable that you don't feel you were treated this way.
We are currently utilizing your response by continuing to focus on making each and every guest experience the best it can be.
Sincerely,
John Saunders
General Manager
Hyatt House San Diego/Carlsbad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC