My husband and I made a reservation here in October for a December trip, but we were not told our card would be charged immediately for the full three days. Due to bad weather we had to cancel and did so in the allowed time frame. About two weeks after cancelling we noticed our credit card had not been credited. After many calls and being told to call back at certain times when the biller was there we were never able to reach anyone who could help us. Finally, we were told we would get a refund on Jan. 12 but it didn't happen. We had to file a dispute with our credit card company in order to get the refund on Jan. 17. With the exception of Maria, most of the staff we spoke to were rude. We love Cambria but will never, ever stay at the Mariners Inn!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 February 2011
Under New Management! The Mariners Inn is under new management and we will be alleviating the issues seen here. In a few short weeks we've had many very happy guests and as time goes by, we will be steadily improving the hotel as much as we can. To be right across from Moonstone Beach, to be at a small boutique beach hotel, your stay should be stress free and pleasant as well as affordable. Come see the changes we've made soon!
Robert Petterson,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC