We were very disappointed by this B&B, especially after reading the other reviews.
Our main complaints were
1) There are many (4-5?) dogs on the properties. We happen to not be very fond of dogs, and we believe that they should have warned us when we called. The dogs were not dangerous.
2) Because of the dogs, the room we had (arrowhead) had a terrible stink of "wet dog hair". You get used to it, but when you enter it really hits you, and you'd rather not spend time inside.
3) The 2nd B, breakfast was a scam, not very different from a motel6: when we arrived at 6pm, they showed us (all in the room) a basket with bakery (muffins...) and some fruit, pointed to an coffee machine like you see in motels and that was it. The bakery wasn't very fresh the next morning so we decided to just head to a local coffee place in Calistoga. Nothing like the nice breakfasts you get in most B&B.
4) The swimming pool didn't feel very inviting, not that we wanted to swim, but again, it was more motel6 then Auberge du Soleil.
In the end, we just slept there, and left early morning asap. For 150$ + tax, it felt like we could have much better (and we have typically in other B&Bs), and that never leaves a good taste.
To try and balance this review, the innkeeper (Scarlett's son we presume) was kind, the place might be good for families with children, since there is a lot of space. It's quiet, off Silverado trail so you sleep well. There is free wireless internet. We can't think of much more positive to say. It was a big disappointment and we won't return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 March 2011
A review like this is very disappointing as we do our best to meet our customer's needs and make them comfortable here at Scarlett's. There also appear to be some inaccuracies in this review.
First, we have never had more than 3 dogs on the property. We currently have one with an occasional second that visits from time to time.
Second, the dogs are not allowed in the rooms and are normally contained in the back yard. The rooms are very clean and don't have offensive odors. Sometimes after a carpet steam cleaning, a musty smell can persist for a day or two. This may have been the case.
Third, there was a brief time when we scaled back to a continental breakfast. This may have been during that time period. Nevertheless, we provided coffee, fresh fruit, yogurt, orange juice and fresh pastries in the rooms. We always served quality products and fresh ingredients. We have since returned to cooking a full breakfast and serving it in our main dining room.
Fourth, our swimming pool sits in a gorgeous woodland setting and was custom built for the site. It has a giant boulder on one side and is landscaped with star jasmine, bamboo and rock walls. Many guests spend all day by the pool enjoying the peace and quiet. To compare it to a Motel 6 pool is insulting and unfair. A picture of the pool is on our website for your perusal.
Please read our other reviews, as I think they more accurately reflect our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC