Restaurant service was deplorable but food was amazingly delicious. Navy bean soup, sourdough bread, pork chops, rack of lamb, steak, pasta, various salmon dishes. Loved the taxi salmon over soba noodles and pike chops were as good as you get.

Stayed here for a conference. I have been at others hotels at SF airport and this is the worst so far. Rooms not so clean and poorly maintained (I had 4 separate problems in my room). Food is ok, not awful but not so tasty. Service leaves much to be desired. Probably not a bad hotel to spend a short night when you are on a layover at airport but I would not recommend an extended stay. There are much nicer hotels very close to here.

This property should not be titled a Crowne Plaza. It looks like it used to be a Holiday Inn, a full service hotel. Even though I was upgraded to the Executive Floor, or whatever it was called, the room was small and there was virtually no noise insulation from the highway outside. I had to keep the in-wall/window air-conditioner fan running all night just to provided some relief from the traffic noise.

The breakfast buffet was just as poor. A small selection of eggs, bacon, sausage and french toast and a picked over fruit tray. Where have I seen that selection before? Oh yeah, I Holiday Inn Express.

At least the beds were comfortable.

If I would have know this property did not even come close to the Crowne Plaza reputation that I have become accustom to, I would definitely not have booked here. I guess that is what I get for picking a last minute hotel when I am tired.

There certainly are both pros and cons to this hotel. Depending on my expectations, this hotel has exceeded my organization's standards in multitudes.

The Crowne Plaza recently hosted over 350 students for a 7 day conference filled with people between the ages of 18-24. Our conference requirements included timely meals, room adjustments, a large variety of requests for the front desk, room servicing and consultation late into the hours of the night. The staff at the Crowne Plaza left our organization remarkably satisfied, the best part was the smile on their faces as they handled various situations that are inevitable when housing hundreds of young adults.

Location-wise, this hotel is perfect for overnight stay due to its proximity to SFO, free shuttle service and relationships with car rentals to get you to your destination.

While small key card issues did occur occasionally, they were all resolved promptly at the front desk -- I cannot stress enough how helpful and dedicated the staff were for the duration of our stay. We have hosted conferences at many hotels across the nation but this was by far the best. Kudos to you Crowne Plaza!