I'll start by saying, overall, our stay at the Beverly Wilshire was once again pleasant. This is the third year in a row I have stayed at this hotel. We stayed at this hotel most recently mid November 2011, prior to heading down to Disney's Grand California Hotel.
Upon arrival the greeting staff were excellent again, very helpful and curteous. We were escorted to reception where the staff were helpful. We had a studio suite in the Wilshire wing (same as our previous trips). Upon check in the children were welcomed and given a choice of soft toys to keep.
Our room was lovely. We paid for the American Girl package so there was a bed for the American girl doll waiting in the room and 2 personalised star cookies with the girls names on. Lovely touch.
We took the complimentary house car to The Grove and visited the American Girl shop. The car staff were excellent and helpful.
Upon returning we decided to book for dinner at Mr Chow's restaurant which was fantastic, (don't listen to bad reviews I believe they are based more on the cost of the bill as it was a little pricey.. but worth it.) The conciege organised this reservation and was very helpful. The house car drove us there and picked us up again.
We enjoyed drinks at the bar at night and breakfast at The Bvld. Both had excellent service and nice food and drinks with good prices.
OUR PROBLEM with the stay was we paid cash upon check out and later discovered (while using the Business Centre at Disney's Grand Californian) that The Beverly Wilshire had also charged my credit card for the same stay. I found being charged twice for the one stay at a Four season's hotel unacceptable. I called the hotel to inform them what had happened and they said they could not do much about it but the charge would be reversed but I would have to contact my bank (in AUSTRALIA). Not good enough. I then found out because it was an international transaction the money would not be available to me for a week or so. I then had to use my savings account which luckily was a visa debit allowing me to withdraw money overseas.
I will stay at the Wilshire again but am still unsure whether I will stay this September for my next trip or wait until the following trip in May. Had I not had the bad experience with the billing department, I would not be giving it a second thought, I would definitely have been staying at The Wilshire. The service, location and quality of the hotel is fantastic. I would however pay with credit card upon check out and ensure I was only charged once.
- Beverly Wilshire Hills
- Four Seasons Beverly Hills
- Regent Beverly Wilshire
- Beverly Hills Four Seasons
- Regent Beverly Wilshire Hotel
