On November 21 to 24, 2011 I stayed at the Crescent Hotel in Beverly Hills, CA. I went to have a cosmetic procedure to LA, and did not know the hotel I had booked days before. Once got to the "next door" hotel, I could not belive my eyes! So immediately, I walked away trying to find something better to stay and recover from the surgery. I found The Crescent Hotel next door. They treated me well and with courtesy.
Next day of surgery, when I came back to the hotel, Front Desk and management decided to switch me from the 2nd floor room to the 1st level at no extra cost. I don't remember any of that because of the anesthesia used, but I can tell they took great care of me. None of my belongings were missing. Their housekeeping personnel were helping me get my prescription and some food because I could not get out due to the procedure.
Rosalinda and one other co-worker at the hotel, made sure my stay was going to be comfortable and unforgetable. They provided ALL kinds of attentions and all I needed, even thou was not part of their responsibilities to go to the pharmacy for a customer! Front desk agents were always concerned about my well being and were a wonderful help all the time.
Thank you guys for all you did to change my first bad experience with "next door" hotel neighbor. Thank you for been like an extended family while I recover from the surgery.
I hope you guys the best for this year 2012 and hope to see you soon!!!
The hotel may not have the five stars on front, but they give a 10 stars service!
- Crescent Hotel Beverly Hills
- Crescent Beverly Hills
