If it wasn't for the following amenities, then this hotel would've gotten a lower rating (half star)
Located on busy University Ave. right near the 80 freeway, a couple miles from UCB, if you're facing the front, be prepared for noise. We requested a room facing the back so we didn't have to deal w/ street noise...just stupid barking dogs and screaming kids :(
We've stayed at several types of hotels from first class to budget hotels and I have personally found that when confronted w/ an issue, it's soooo much more effective to be NICE to the workers and you'll get treated nicely, but w/ this hotel, their service is terrible w/ a capital T even if you're nice to them!
If you have any requests/needs to be accomodated, forget this hotel. From corporate end, they don't even really respond to you. I tried several times to contact the hotel and couldn't get any help from any worker. The "lady" that checked us in had no personality and wouldn't help us w/ anything.
Just to get towels I had to wait over 3 hours and make 2 calls to her and when finally getting towels she calls me and tells me to come downstairs to the front desk to get them! Even in the worst hotel I've stayed at, I've never had to get my own towels!
While the workers aren't directly "rude" to your face, they're not overly helpful, is the best way I could describe this hotel. They're lazy and couldn't care less about setting a good impression. The guy who checked me out was much friendlier.
Thank God it was just a one night stay (to visit UCB). The Berkeley area is disgusting, scary and smells like pot, urine & smoke. Yuck! Couldn't get out of here soon enough!!! It was not a safe feeling.
Having said that, they provide 2 perks which provide for a cost saving stay if you do have to stay there.
Therefore, if you're a practical type of frugal traveller, who wants "the comforts of home" (which we are) then you'll really appreciate these amenities:
1. Free parking
2. Free breakfast every morning until 9:30 am. They provide juice, coffee, tea, milk, waffles, toast/bagels/pastries, instant oatmeal, dry cereals. Bottled water dispenser in gym & dining room
They also have on site laundry room if you need it (we didn't use, so I don't know how much it cost).
Now here are the features/our experience that would lower our rating:
1. No pool for use (under construction), which wasn't a big deal since it was just overnight. I don't think they have a jacuzzi either.
2. Walls are thin so yes, you can hear your neighbors- screaming kids and barking dogs. But we just kept the AC on the entire time in our room to drown out noise. Plus I always use ear plugs.
3. fitness room is useless
4. Bad customer service/not helpful employees, even when you are very nice to them (which I always am).
We got this on priceline (it was 2 star rating hotel, which I think is too high). Compared to other priceline deals, this was way over priced.
The room we had were 2 double beds
Housekeeping/front desk was terrible.
If you want pool/jacuzzi, entertainment, nice gym, fancy hotel, you'll be disappointed. If customer service is important to you, then you'll hate this place. I would really try to avoid La Quinta hotels in the future (although we had a decent experience @ LQ in Santa Ana, which is under a separate review).
Have safe & happy travels!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC