We stayed here for one night because we had a discount coupon. The check-in clerk was friendly and accepted the coupon without problems. But he did not inform us about check-out time, breakfast times and wifi-codes. However when we asked for the codes we got them and when we came for breakfast (too late..) he still gave us some bread and buns.

The room was decent and clean. It is not the most modern motel, but the things you need are there. The bathroom, carpet and sheets were clean.
Overall the motel was good enough for a night sleep.

To Whom It May Concern,

Approximately, two weeks ago, I regretfully, booked a hotel room at the Econo Lodge on the Beach in Clearwater, Florida (the Gulfview location). I chose your hotel based on the pictures and descriptions your company so conveniently and dishonestly posted on your website. I also spoke with the gentleman that reserved the rooms and he too dishonestly represented the Econo Lodge on the Beach by bragging to about your great amenities that did not exist at all once I arrived to your location.

As I drove up, to your disgusting location, I immediately noticed the mold around the windows and the undeniable fact that the picture on your website did not resemble what I saw from the Gulfview parking lot. As I entered the lobby, I immediately noticed that it too did not bear a resemblance to the picture of the lobby posted on your website. So I immediately asked the unresponsive dark haired gentleman sitting at the front desk if I could see one of your rooms. I believe he set the rectangle key to open room 448 and allowed me to personally examine the room for myself. As I entered the spacious room, I saw chipped well worn down furniture, rust covering the lower half of the refrigerator area and a indisputable scent of mold drifting from the wet carpet.

Disgusted, I immediately left and strongly explained to the passive clerk that I would not allow my family to stay in such a disgrace of a room. As I reviewed the unacceptable conditions of the room and what my expectations were according to your website, a middle age blond hair woman rudely entered the one sided conversation I was having with the nonresponsive clerk. She even had the audacity to bring her laptop to the front counter and provide me with a picture she used as evidence to prove the hotel did look like the website picture. Once she realized her proof would never hold up in a court of law, she found it necessary to add that the picture was taken back in 2000 and if I stood in the middle of the ocean I could see the angle portrayed on the website.. Her unwarranted sarcasm was an insult to my intelligence and another sad confirmation of what “Econo Lodge” considers high quality of service whether it is evident in your product or employment.

I also explained that I would not like to be charged for the night since I would not dare risk the chance of my young children cutting themselves on the rust, walking on the sickening floor or placing our clothes in the filthy dresser drawers. I will admit that I was well aware of the cancellation agreement and was willing to abide by the agreement, if the cancellation my decision. However, unfortunately, my decision was based upon the falsehood of your website. Your website over exaggerates the conditions of your hotel horribly and this fabrication, yes, forced me to make the decision to leave your property at once. I definitely made the decision to leave, once the same lady, told me she could give me another handicap room. A handicap room, I asked her in awe. I never asked for a handicap room and if a rusting and wet floor room was the best she could offer handicap residents then only God knows what the second attempt to impress the non – handicap would have been. For the record, I asked for a room for 2 adults and 2 children. The reservation was for 1 handicap adult! It was a risk I was not willing to make. Therefore, I made the decision to leave your establishment because your website gives a picture of luxury and instead of what it really looks like …hell.

In closing, your hotel service had been a huge disappointment and inconvenience for to my family and I. Bering charged for a nasty room that obviously was unacceptable enough for your employee to offer another room is totally unfair and represents your company once again in a negative standpoint. This memory will never leave my mind! I have a challenge for your company. Try being truthful and posting accurate pictures of what your hotel really depicts. Post pictures from the street view instead of the ocean view, pictures of your lobby with your rude management or a lifeless clerk sitting behind the desk, pictures of the rust in the kitchen area, pictures of the mold infested windows , the slow elevators, the frowning house keepers, and pictures of the pealing furniture. Then and only then will your establishment be respected for showing a true picture of Econo Lodge on the Beach in Clearwater, Florida. If I had seen these attributes on your website, then I would have been given a true picture and should have been charged for the room. If it embarrasses you, then change the quality of your service!

Extremely Dissatisfied,

Janese Jones

Passing thru town and need some place to over night. Have had good experience with other econolodge motels, but not this one. This is an old run down motel and location is not that great. Front desk at check in was OK. Room had musty smell and carpet was stained and dirty. Thin walls and could hear everything in next room. Even though rate was low at $50 I would not stay here again.

Stopped here on our way to Vegas as it was cheap and close to the freeway. As night fell though, it became clear that the area was less than savoury, and by around midnight the whole place felt very unsafe. After returning from dinner, we found that the window could not be fastened closed. Alerted the manager, who was only interested in telling us how we should have notified him as soon as we got into the room (what are we, housekeeping??!?). Nevertheless we were moved to a room on the far side of the hotel overlooking an empty parking lot. Inside, the rooms are smelly, shabbily decorated and in bad need of renovation - peeling paintwork, mold and chipped/cracked fixtures are the norm.

We left as early as possible after a poor night's sleep on a very uncomfortable bed. During a 3-week roadtrip and countless motels, this was by far the worst we experienced.