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Swiss Grand Resort & Spa Bondi Beach – reviews, photos

4.0 of 5
Cnr Beach Road & Campbell Pde | Bondi Beach, Bondi Beach, New South Wales 2016, Australia
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Free food and beverage credit
Swiss Grand Resort & Spa Bondi Beach
Ranked #1 of 1 hotels in Bondi Beach
3.0 of 5 stars 477 Reviews
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477 reviews from our community

What travellers say about this hotel
  • Swiss Grand(28)
  • Ocean views(21)
  • Great location(19)
  • Junior suite(14)
  • Star hotel(8)
  • Room service(8)
  • Friendly and helpful(7)
  • Buffet breakfast(6)
  • King bed(6)
  • Rooftop pool(4)
Traveller rating
    45
    135
    137
    89
    71
Only show reviews for Family (114) | Couples (206) | Business (45)
Date Rating
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fantastic Staff”
4 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

Stayed at the Grand Swiss this weekend. The staff are absolutely wonderful, it has been a long time since I experienced such great customer service, keep it up. Rooms are a little dated but the location makes up for this. Wide variety of quality, tasty food served at breakfast. Kids loved the roof lap pool. Guests have access to a gym in the basement of the hotel which is owned independant to the hotel. This is an experience I would not recommend. Pool over crowded. Staff very rude, they could take a lesson from Swiss Grande staff in customer service.

Room Tip: Booked through lastminute and saved $$.
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Swiss-Grand, General Manager at Swiss Grand Resort & Spa Bondi Beach, responded to this review
15 February 2012
Dear Reviewer,

Thank you for your comments on your recent stay.

It is wonderful when staff are recognised for their customer service. I will share your comments with the entire Swiss-Grand team. I am also glad that yourself and your family enjoyed the facilities available within the hotel’s complex.

My sincerest apologies that the service you received in the gym was not to the service levels/standards that we pride ourselves on at the Swiss-Grand. I will speak directly with the gym manager and rectify any service deficiencies raised in your comments.

Thank you for again your comments.

Kind Regards,

Richard Holt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't come expecting much”
3 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Our stay here was okay - the staff were decently friendly, it was generally clean and its in a fantastic location. However, our room had no outside windows, it smelt pretty old and stale and wasn't particularly comfortable. I was just expected more, so as long as you don't come expecting much you'll be fine.

Room Tip: Get one with an outside window if you can
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Swiss-Grand, General Manager at Swiss Grand Resort & Spa Bondi Beach, responded to this review
15 February 2012
Dear Reviewer,

Thank you for your comments on your recent stay.

We are delighted that you enjoyed the great location of Bondi Beach and experienced the friendly service that we pride ourselves within the hotel.

The Swiss-Grand offers Ocean-View as well as Non-Ocean view (reduced fare) Suites to satisfy every customer’s needs and expectations. Some of our Junior Suites are facing the Hotel Lobby which is spacious and very bright.

Again, thank you for your comments.

Kind Regards,
Richard Holt
General Manager
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sydney
1 review
3 helpful votes 3 helpful votes
“This place is Sh!thouse”
1 of 5 stars Reviewed 10 February 2012
3
people found this review helpful

We stayed here on December 14th, paying $259 for a double suite for the night. I have stayed at far better hotels than this for much less. The room was shabby, with very worn carpet, broken mirror frame in the bathroom, broken soap dispenser in the shower which was old and mildewy, with bits of different coloured silicone from various patch up jobs over the years. Small bath, no exhaust fan, tilting towel rack, grubby grouting. Old 80's furniture that wouldn't be out of place in Vinnies, and the tiniest, crappiest, oldest TVs I have ever seen. While reading the Fire safety brochure about the fire rating of the doors, I couldn't help but notice the 30mm gap under the door that lead to the hall. Whilst a fire would have meant early retirement for this dilapidated building it didn't eventuate and no smoke poured in under the door, just all the sounds from the rest of the floor.
Special mention goes to the toilet seat... the plastic seat was stained and delaminating particularly at the back in the middle from years of alternately being soiled then bleached. I worked out why when I sat (contemplated the hover) on it and discovered it is really quite small, I can only imagine how it came to be so soiled at the back...
On a plus side, the room was very reminiscent of one I stayed in back in 1992 in Bangkok, bringing fond memories, At least that hotel was rated at 2 star, not the supposed 4.5 star rating of this pile, and that was '92!
False advertising? I think so.
Having said all that, the staff were great.

Room Tip: to choose a good room in this hotel would require demolition first
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  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask tomgSydney about Swiss Grand Resort & Spa Bondi Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Posted by an Accorhotels.com traveller
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
“Great location”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM-Swiss-Grand, General Manager at Swiss Grand Resort & Spa Bondi Beach, responded to this review
15 February 2012
Dear Reviewer,

Thank you for your comments on your recent stay.

We are thrilled that you enjoyed your stay with us and particularly enjoyed our magnificent rooftop pool area and the fabulous location of Bondi Beach with its various dining options.

On your next visit I recommend you to try the Seaspray Restaurant, located within the hotel premise.

It is wonderful to hear that staff are recognised for their efforts and service levels we pride ourselves on here at the Swiss-Grand. I will pass your comments to the whole team.
We look forward to welcoming you back at the Swiss-Grand in the near future.

Kind Regards,
Richard Holt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Paradise Point, Australia
1 review
1 helpful vote 1 helpful vote
“Would not re-book”
2 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM-Swiss-Grand, General Manager at Swiss Grand Resort & Spa Bondi Beach, responded to this review
14 February 2012
Dear Reviewer,

Thank you for your comments on your recent stay.

We are delighted that you enjoyed the fantastic location of Bondi Beach. I have passed-on your comments concerning the issues you have raised to the Food & Beverage Manager in regards to the service you received in the restaurant. Our sincerest apologies if you have encountered any inconvenience during your night rest caused by other guests. We take noise complaints very seriously and investigate these and take appropriate action where necessary.

For your next visit we recommend that you book into one of our ocean view suites that feature wonderful views overlooking Bondi Beach. We note your comments on the product.

Kind Regards,

Richard Holt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Swiss Grand Resort & Spa Bondi Beach

  • Swiss Grand Hotel Sydney
  • Swiss Grand Resort Sydney
  • Swiss Grand
  • Bondi Beach Hotel
Address: Cnr Beach Road & Campbell Pde | Bondi Beach, Bondi Beach, New South Wales 2016, Australia
Price range (per night):* INR8,457 - 22,796

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Swiss Grand Resort & Spa Bondi Beach
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