We are loving our one week stay at Best Western Posada Freeman Zona Dorada. We have been here 4 days and have been treated like kings. We are staying in suite 301 oceanfront with an amazing view and beautiful room. Everything here is very new and uber cool. Three internet stations in the lobby. Free breakfast buffet with tons of fresh fruit, juice, great pancakes and lots of hot dishes. Our maid keeps the room incredibly clean. Hotel staff go the extra mile to make you feel like an important guest. This small beauty is between El Cid megaresort and The Inn at Mazatlan. A very short walk to tennis and golf at El Cids. We will come back for sure!

This could be a neat small and friendly hotel, but the poorly trained and managed staff just shrugged their shoulders when asked questions about the poor or non-existent service.

They did not honor my AARP reservation and discount, and we had to pay over $80 EXTRA a night.

The restaurant is ONLY open for breakfast...so you have to "hunt" for all your other meals.

At over $200.00 a night, no kitchenette, mini bar, room service, or even a listing of any kind about the hotel, area restaurants, or activities.

We were charged for every local call...in or out, but never told of the charges.

When the reception was asked to call a taxi, we were told we could find one out in the street!

While the hotel brochure says internet in all rooms, it barely works, and caused us much trouble in not being able to continue our work or access accounts. It was often down for hours, and the three terminals in the lobby were jambed with screaming kids playing video games.

The water could not be drunk from the faucets, yet bottled water, other than one bottle, was charged for.

The light in the bathroom is so poor, you need a flashlight to shave.

No laundry or pick up service.

The only glasses offered to drink from were styrofoam (2 only) cups.

Door key often did not work requiring a very small and slow elevator ride back to the reception for another "charge"

What was good? It is clean, nice uncrowded beach, great breakfast buffet where the only trained and friendly staff were.

Overall: Very poor value, way over priced, and we as Americans were discriminated against more than once at the reception, while Mexican Nationals were serviced ahead of us. Definetly will never stay here again . Caveat emptor!