We stayed a week in late October 2011 at L'Avenida and enjoyed it very much. A century-old beautiful mansion in the centre of Sóller turned delicately into a comfortable hotel. But with the casual friendliness and caring attention of owners Tanya and Paul and their staff (Laura is a gem!) it was more like staying with friends at their home. If that´s how you like it, choose this place!
Anne and Håkan

Stayed during two nights to get away from work and see the beautiful surroundings and L'avenida hotel was absolutely fab!! Tanya and Paul were so welcome and as a single travelling younger female I could not feel any more home or safe. They always remembered names and story of the guests which is admirable.
My room was great and the breakfast great with healthier alternatives. Loved the coffee as well! The staff members Laura and an Argentinian gentleman also both were exellent in their services.
Great rooms, views and attitudes.
The only thing I did miss was a thicker duvet since I am always freezing! I never asked for it though, it was not really a problem.


I would defenitely go back again.

I can really only say that we were thoroughly disappointed by our stay in October 2011.

The place is nice enough, and the staff - especially Laura - really try to make you feel welcome. Therefore, we were inclined to ignore the fact that the restaurant was shut except for breakfast - although a prior warning would have been nice; the same applies to details like the very unreliable wifi access in the rooms.

However, we were seriously disappointed by the attitude of the owners when we had to return home four days earlier than planned. Instead of showing some understanding we were surprised to be charged in full for all four remaining days, in total 1100 Euros. The owners who have been praised in previous reviews chose to hide behind their own "hotel policy" which they didn't even bother to discuss with us personally but sent a staff member to do so instead. Their business decision to ignore us and charge us in full is something that we've never experienced before in the many years of extensive business and private travel, many times in 5+ star hotels. The owners went on to "very generously" offer to reimburse us in case they'd be able to sell the room. How pathetic - how likely is that in a practically empty hotel entering the low season?

So if you would prefer not to be treated this way or are less than 100% sure you will be able to stay the whole time maybe you want to look elsewhere for a more customer-oriented management team!

My wife and I spent 10 days at L'Avenida in mid October 2011. The owners Paul and Tanya went out of their way to make us feel valued clients. Their staff were friendly and attentive; we were particularly impressed by Laura (from Argentina) - a wonderful example of a beautiful atitude. We ended our holiday refreshed and happily recommend this hotel to others looking for something a little bit different. If you want to experience the splendid scenery of this part of Mallorca (very popular with walkers and cyclists) Soller and L'Avenida is a good place to be based.