We arrived via the Soller antique train, and there was the hotel, right next door. Treatment was excellent, rooms clean and basic, restaurant food was superb. Service can be a little old fashioned, and , no, there is no elevator. But if you want to be near the tram, the square, great sights and shopping, this place has it all.

I have never had such a scandalously rude and unwelcoming reception in a hotel, and so I feel compelled to write this review. We had a late flight and arrived at El Guia at 9:30 pm on a Friday, as agreed with the hotel owner. By email she had said it was no problem for us to eat dinner in their restaurant upon arrival. We walked in the front door at the agreed time, and without a hello or a welcome, the owner asked us why we had so much luggage if we were staying only one night (we had one large suitcase, one carry-on, and a stroller for a couple and a two-year old). We were promptly informed that there would be no one to help us carry our luggage up to our top-floor room and that we would have to do it ourselves. Ok. Then we were told that we needed to come straight to the dining room (without going to our room first to wash up) as it was late, and we were hustled off to dinner. I asked if we could at least wash our hands in the downstairs washroom, and fortunately we were granted that. Service in the restaurant was unsmiling and atrocious - most of the items on the menu were not available, we were commanded to eat such and such, and we were rushed through our meal (and with a two-year old, we are not in any case inclined to linger, but this was too much). As we were getting settled to go to sleep, we by accident broke a glass and my husband went to ask for a broom to clean it up. The hotel owner exploded, screamed at us, insisted on coming up to clean it while reprimanding us horribly the entire time, and when we complained about this treatment, told us that this was her house and that we should leave and go stay somewhere else (this at 11 pm at night, with a small child, when we were paying nearly 100 euros for the room). We were flabbergasted. And to top it all off, our room gave onto a courtyard where the neighbors played loud music until the early hours of the morning. What an awful start to a holiday. Unbelievable that an establishment like this continues to exist. We asked around and heard that others have had bad experiences with this place. Yes, the place is pretty and has a good location - but the owners have never heard the word hospitality. If you choose to stay here, you've been warned.

Lovely little hotel with a restaurant just tucked up a side street near to the train station in Soller - we decided we'd go for a meal after my boyfriend read about it in one of the Soller town guides.

Very quaint, felt a little like we were stepping back in time but boy, what a welcome. We were greeted by a very friendly lady and led into a lovely cool dining room. Two very attentive waiters looked after our every need - one was sporting a white tuxedo (very nice :) ) and both had excellent knowledge of the menu and local produce. They did a great job at recommending some wonderful dishes - i had the gazpacho followed by john dorey fillet and orange sorbet. We also enjoyed the local red wine Binasalem, which was incredibly drinkable.

Meal cost about €110 for two which wasn't cheap but was well worth the money - lovely food, cooked and presented well in comfortable surroundings by warm friendly people. What more could you ask.

On a recent trip to Mallorca, Spain, I stayed in the lovely mountain town of Soller at Hotel El Guia, located next to the famous old tram station. Don't worry---there was no noise and no crowds of tourists given the proximity to the station. Lonely Planet rates this a budget hotel, but it doesn't feel budget. Compared to the prices of other hotels in Mallorca, this was very reasonable. You are offered discounts on the room rate if you stay a certain number of nights. What made my stay at Hotel El Guia so pleasant was the old world ambiance. Most hotels in Spain have been owned by the same families for generations. The dining room had the most amazing collection of paintings, among other antiques and objects. The breakfast was included in the price, but it was minimal which didn't bother me, but for people looking for a huge meal in the morning, you would probably have to pay for it. My room was large, clean, pleasant and had it's own bathroom, also very clean. Service and amenities were also minimal, but that didn't bother me either. It was a peaceful haven from which to launch day trips. The hotel does have a wonderful restaurant, if you are into food. All-in-all, quiet, convenient and lovely.