Hotel is a gem ! Spotlessly clean, comfortable modern room but not bland, spacious big lobby with loads of character & comfort, with a guests stay in mind, easy chairs & little area's with couches, lovely big bar with views of the river, extremely friendly staff never short of advice on where to go or things to do & you feel they get to know you,as demonstrated by the barman remembering our drink on our second night ! Restaurant (both of them are very different but equally as good) is really out of this world, fresh, home cooked food with a difference, nothing feels or tastes like it was bought it as so many hotels do, service was a little scattered the night in the restaurant but to be fair the local blond manager seemed very young & inexperienced ( a waitress admitted to us she didn't usually work the restaurant) although she was very nice, it was also very busy that night and the staff recovered well, the location of the hotel is just so peaceful & beautiful, i can see why its popular for weddings. the town itself is lovely for a walk around too, small but perfect for the few days we were there. Managers are very visible also, the owner/General manager Jim (not sure which he is as I did hear it is a family hotel) spoke to us twice and was very warm & chatty, My only downfall would be the price, seemed a tad expensive but I didn't mind too much as the stay was so nice, I would recommend to friends & stay again, also for family guests its perfect as there is a little playground practically on site.
ask for a river view room & shop around for best prices.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dear Tigger s
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Firstly may I thank you for such a terrific review you posted following your recent stay in the hotel. I am delighted you enjoyed your stay and that you departed with a lasting impression of the friendliness of our team and the outstanding service you received from them.
It is great to get such positive feedback from our investment over the years. In recent years we have had a number of transformations including the total refurbishment of the Banqueting Suite and it’s dedicated reception area, The Reception Foyer, The hotel’s main entrance along with refit of all bedroom en-suites and installation of top of the range beds throughout the property.
I certainly look forward to welcoming you back to the hotel in the future, so please do not hesitate to contact me should you require any assistance with your reservation.
Sales & Marketing manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC