Check in was very smooth and fast. They offered us warm cookies and we found our room. The construction downstairs was no problem at all. The hotel felt very clean. We had an in-room hot tub and it was very clean. Plenty of hot water, shampoos, towels, etc. The water pipes running between the rooms were very noisy, and you can hear people talking and walking above you. The bathroom was spotless. When we arrived, the temperature knob on the fridge was gone, but it was on and cold. The highway is very close, and trucks and cars were loud all night, but it wasn't an issue and didn't disturb sleep.
The only problem was that they charged the credit card $16 more than the receipt showed. We aren't sure if this was due to the refrigerator knob or if there is something else we were unaware of, but I feel like just a phone call was warranted to notify me of extra costs.
Overall, a good, clean stay. Great for the winter rate cost.
Room Tip: Avoid the front rooms of the hotel facing 412. Get a side or back room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 December 2011
Thanks for the kind words regarding your recent stay with us, we always enjoy hearing from our guests and we appreciate any feedback that would help us improve our service. Next time you stay with us we will note in your profile that you prefer a room in the back of the property. We look forward to seeing you again on your next visit to Northwest Arkansas.
Best,
Max Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC