my wife and I arrived at about 9:30pm. Despite having emailed the hotel a week early regarding out arrival, the first thing the front desk guy says is "you should have told us you were arriving so late." He then looked through his book, looked a bit nervous, and then told us "uhh, your room had a leak, we have will have to give you a different smaller room." (They obviously gave our room away to another person, which, from reading other comments, seems to be quite common at this hotel).
We get to the room, it is freezing cold (they only run the heat in the hotel from about 6pm-10pm and it the desert is obviously cold at night). The same front desk guy (the short one) then tells us that because of the room switch he will knock 5JOD off the room per night and throw in breakfast, fair enough. The catch is he wants us to go down on the computer and cancel our Expedia reservation otherwise they will charge him. Seemed a bit shady, especially after what he did early. We then said we wanted to take the car to Petra first thing in the morning (6am). He then argued with us that that time is too early, and that 6:30 is the earliest they would go. Oh, also, the wifi isn't free at all, despite what Expedia said.
So to summarize: rude front desk guy, freezing rooms, shady tactics, far from the Petra park entrance, no free wifi, but fairly cheap hotel. I would NOT recommend or stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear Guest
Thank you for taking the time to write this review about our place and we very sorry if you were unhappy ! But I can smell the anger of the comment you made , if your wife she was unhappy for some reason then you don't have to blame us and put your anger all about our place as we do all in our power to make our guests stay enjoyable and people who read other comments can notice that easily.
First you mentioned that you emailed us week earlier ,sorry but that never happened otherwise we would have ask you to call us on the day of check-in to ensure your booking is confirmed .
Second and that the fact your room has a leak and we didn't come up with that and we left you the other room instead which is a bit smaller than the room you booked and to make it fair we dropped off the price 5 JD as there was no other available rooms. In short we didn't give your room to other people as you mentioned.
About the heating system we turn it on from 6pm till around 1:00am not as you mentioned till 10pm ! Which by the way will be changed by the next months and we will have A/C in the rooms instead .
Regarding the transport to Petra we start 6:00am and we don't have specific time for the shuttle as most of hotels do and when ever our guests are ready to go we will be ready as well. Sorry again but we never ever told any of our guests that we start 6:30 am and 6:00am never too early for us.
Ps Sorry to hear that you find our position far from Petra gates, but it is only one and half kilometre and it does after all offer a fine view across the wadi. ALSO THIS IS YOUR SECOND NEGATIVE REVIEW WITHIN LESS THAN 2 WEEKS !!? the other review posted under ( You get what you pay for ) on 4th Jan .
Thank you again .
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC