We are a family of 2 adults and 2 small children and already reserved our room several months before arrival and reconfirmed a couple of days before our departure to Jordan by mail. We learned from other reviews that the hotel has one bigger family room with balcony and view on the valley, so we asked to reserve this room for us and this was also confirmed by mail. I also asked in my mails until which hour it was possible for us to arrive and Mr. Nabil Nwafleh answered twice "welcome at any time".
After spending a nice time at Wadi Weidaa with some local guys we set off in the late afternoon to Dana Tower, following the deserted road parallel to the Dead Sea and reached Dana Hotel short after 21.00h. To our surprise, the owner informed us our rooms was taken by other guests because we arrived too late and he blamed us for not checking our mobile phone because he had spent an enormous amount of money in sending SMS messages to us. Not one word of welcome. Our phone didn't have any reception during that whole trip and we never received the messages, but anyway, we were offered alternative rooms by the assistant (didn't get to know his name) who was in Mr. Nabil's office, near the entrance, two rooms connected with very steep steps and shower / toilet somewhere further down the main alley. The rooms were so small that we couldn't even get our luggage into it. Also one room contained one of the narrowest beds I have ever seen in my life. The matresses were a complete horror for a human backbone and I couldn't even put the mattress on the ground because the space between the beds was too narrow. So we were offered another room with only 3 beds and no space to put a 4th bed (without our acceptation he started preparing the room, deciding himself that one of our kids should sleep on the ground and was mad when we told him we didn't want to take this room). In his anger, he ultimately tried to offer us a very smelly room with own toilet but no window near the kitchen. We quickly realised that the owner and his assistants were overstressed because of the arrival of a large tour group and that is probably why we all of a sudden had become unimportant and they wanted to get rid of us. Nevertheless, back in the office Nabil and his assistant offered us the family room with balcony we origninally reserved for our next night if we would return the next morning.
So we were left with no other option than to look for an alternative room for our first night which luckily was only 50metres down the road at Dana Hotel, where we were received with the usual Jordan hospitability and enjoyed a delicious evening mail. The next morning we returned to Dana Tower at 10.00h and met the assistant again who announced us that we arrived again too late and the family room was taken again by other guests. This second refusal was a bit too much for us especially since he knew we were staying next door at Dana Hotel and he could easily have contacted us there.
We returned to Dana Hotel for our 2nd night, but they had no place so we went again to Tower Hotel and asked for an alternative room, which we were shown outside of the hotel in another street under their restaurant, Again the room had only three beds, but a fourth bed was brought in, which meant there was no space left in the room, you could only crawl from bed to bed, luckily there was an entrance hall with toilet and shower where we could leave our luggage (although we were unable to lock this place at night). I immediatelly felt the beds had catastrophic steel bars and very old mattresses. Also the room was pitch dark and full of mosquitos well hidden on the straw with mud ceiling. There was even more trouble with blankets and sheets, the bathroom was wet and slippery all over, under the weak light from the single bulb it was impossible to read a book and worst of all the toilet was clogged.
The only positive note, the food was okay,
With pain in our backs and after a bad night's sleep we asked the asistant to offer us a price reduction. He obviously was offended and refused any discount, so I finally asked him to at least apologize. He brutally refused and asked us to leave his property immediately. I was under the impression that if I would have insisted he would have turned to physical agression. One positive note however about the Philippine ladies in the kitchen, as they prepared the delicious meals and helped us out with missing blankets and sheets... Worst hotel service in 30 years travelling.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
