We have just returned from a wonderful weeks stay at THE KEMPINSKI GRAND ARENA HOTEL, Bansko.
We as a family Could only find 1 fault and that was that our 11year old son was on a sofa bed that had a terribly thin matress & wobbly legs which was very uncomfortable & we had to put pillows under him to sleep on! There would be more than enough room for a proper single bed in the room.
Apart from this everything about the hotel was lovely.
The Spa is amazing & all the staff are courteous, professional and friendly.
The location of the hotel couldn't be more convenient for skiing and the ski room was a godsend!!
We will be returning for another week of bliss!

This is simply the best hotel I ever been.Location, service, spa and food are excellen.

Just got back from winter holyday in Bansko, hotel Kempinski. This hotel has an excellent location in Bansko, since it has direct access to the slope and the cabin lift. Ski-lovers can enjoy the privilidge with the VIP ski-pass to jump over the queue.
Spa area is clean wth variety contents: pool (in&out), jakuzzi (in and out), hamam and many saunas. The special enjoyment is to be into out-door jakuzzi surraunded with snow under the bright stars-shine sky in the late afternoon. The spa area is opened untill 21:30. The staff in this area is quiet, but very fiendly and serviceable, which can't be sayed for the staff in lobby bar. The management of the hotel should train them how to attitude and serve the guests. If you order coffee with a glass of water (traditional Balkan drink), the weitress will bring you a bottle of packed water, which is stuped having in mind that you are on Pirin mountain and the tap-water is fresh since it's from this mountain. Or that openning the tea-pot many times to check if you've finished your tea while sitting and relaxing with your friends, is very unpolite and unmannerly.
With work on these small remarks to be overcome, I hope that Kempinski can deserve its name.

Just got back from a break in Bansko. Snow has arrived and therefore good ski conditions.
From the moment we got off the coach and the other holiday makers said "wow you are lucky, this place looks posh!" We realised we had made a good choice.

Reviews regarding staff being unfriendly, I think people are just being picky. They all went out of their way in order to help. However, within resort please and thank you are not words you hear often!

Lots of little extras which I wouldn't want to share in order to spoil your own adventure!

Boot room is down stairs from reception and opens onto the slopes. Just walk across and you are at the lift. The queues for the gondola are ridiculous. The VIP pass from Kemplinski is a blessing. I wouldn't stay in another hotel in Bansko for this reason.

My only issue with the holiday (which is not Kempinski but the tour operator.) Kempinski does not charge for children under a certain age staying within a room. Therefore they are on a camp bed. The tour operator does however charge for the child to go. This is not just the flight etc, it was for the hotel. So maybe Kempinski need to be aware of this also!