Gosh, where to even start. I have stayed at this hotel many times, probably almost every other weekend; however, this stay was absolutely terrible. So terrible that I probably won't come back. Firstly, with the exception of Justin, who usually checks me into my room, the front desk staff are terrible. Absolutely rude. They all acted like we were inconveniencing them by checking into my room. They all need some heavy training.
The rooms are way too expensive. My rate was $89.95. $101.00 total if you include taxes. I pay this amount for a room because I expect peace and quiet when I'm trying to sleep, and it upset me that when I called and reported excessive noise right outside my door, the staff did nothing to calm it down. I had to walk out my door and threaten to jump these fools in order to get the 2:30 AM noise to cease. The next morning I woke up wanting something to eat for breakfast. I go down to the room the buffet is usually served (I've eaten it every time I've been here) and the staff told me that for the holidays, they aren't serving the breakfast. Uh, what?!
Also, the website calls for 'High Speed Internet Access.' That is false advertisement because the internet connection has got to be dial up. It barely even loads a webpage. I use a mac, and I know for a fact that it works with WiFi.
So I literally paid over $100 for a room with no amenities. Just running water, electricity, and a TV with 11 channels. Absolutely ridiculous. I wouldn't subject my worst enemy to this horrible hotel. Really? No breakfast. What a joke.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 December 2011
Thank you for taking the time to share your comments regarding your recent stay. I am passing a copy of your comments onto our Guest Services Manager so he can share them with Justin. I am sure he will like to know how much you appreciated his service. Additionally, they will be shared with other staff members as a training tool because we expect all our staff to give nothing but the warmest greeting to our guests.
I want to apologize for the disturbance you experienced due to the guests who were noisy outside your room. We employee off duty police officers as overnight security to keep this type of disturbance to a minimum. An officer should have been called to the area if a disturbance was brought to the attention of our staff to put a stop to it immediately.
Lastly, I wanted to apologize for the confusion related to breakfast. We serve breakfast each and every day. We do not have a breakfast buffet during periods of extremely low occupancy. I am sure the server meant to state that we did not have a buffet that morning, not that we did not have breakfast available. I apologize for any inconvenience you incurred because of this miscommunication.
I hope you will give us another try the next time your travels bring you to the Little Rock area and if there is ever anything I can do for you during any future stay, I hope you will not hesitate to ask for me.
Sincerely,
Becki Lewis
General Manager
Wyndham Riverfront Little Rock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
