My husband & I were returning from a family emergency trip to McKinney, Texas. We had left our home in Sevierville, Tn. and drove straight through to Texas. After taking care of the situation in Texas, we did a quick return trip...being exhausted and in need of rest & sleep we decided to check in to the Days Inn located at 5800 Pritchard Drive. We thought the room was acceptable, until I turned down the covers of the bed that I was going to sleep in...Imagine my horror and disgust upon finding 2 sexually explicit pornographic magazines!! These were found under the top sheet and had apparently been placed there..I began to wonder if the beds had clean linens on them..I made a trip to the front desk immediately, and told the desk clerk we needed to talk.. She was decorating the lobby for Christmas, and seemed a little unconcerned..She went behind the desk, at which time I laid the books on the counter. I told her that they had been found under the sheets....She began making excuses....some of them being that they have strange people staying there from time to time, That smoking rooms were usually occupied by construction crew, or truck drivers...You just never know what people leave behind was her reply, I explained again that the books were found between the sheets...I then told her my concerns about the bed linens being changed, to which her reply was, she was sure they had been changed because the laundry was sent out..Whatever that means. She then proceeded to tell me about a housekeeper that was employed there, who has a jealous husband, that comes to work with her, that maybe he put them there because he was mad at his wife..another reply was that someone was "gonna get it" when the head housekeeper came in the following morning...She took the books and placed a note on them stating that they had been found in Room# ***..Her only other comment was "Well, do you want to change rooms"? to then she replied that she needed a cigarette "on this one".She was laughing as she went out the side door to smoke...Can anyone imagine how disgusting and horrible this situation was, Not only to me as a woman to find this, BUT what if I had been traveling with my grandchildren??? The next morning as we prepared to leave the Head of housekeeping came to our room, and asked me show her which bed the books were found in, and where in the bed were they located...At which time I did...I also pointed out some other unsatisfactory things that I had noticed..The filth and dirt on the lamp shades located between the beds..It became very clear to me that what this room needed was a very through cleaning...The drapes had a huge tear in them, as well as one of the blankets had a cigarette burn in it. The head housekeeper was concerned about this situation..She certainly deserves a better housekeeping staff..When I went to the front desk to check out, I told the desk clerk, what I was checking out of room ***, to which she laughed and replied, "oh that room, I heard what I happened" my reply to her was " I want my money back" to which she said she couldn't give me a refund, the manager had to decide that, and since he wasn't there, she would leave a note for him to call me..She took my number...I'm still waiting...We arrived home Sunday night December 2, with today being December 3, and I have heard nothing..This will be reported, to the Better Business Bureau, Hotel Association of Little Rock, Local TV-News Channel, Local newspaper, And the Days Inn headquarters...I do expect a full refund.
- North Little Rock Days Inn
- Days Inn North Little Rock
