As for the room, the scuffed and scratched tile floor from the 1970s was dusty and peppered with beach sand. The tub and bathroom floor had coarse black hair from a previous guest spread about them. One of the bath towels had foundation or dried blood smeared on it. The closet doors, bedframes, and lampshades on the interior sides were covered in dust. The coffeemaker was dirty, dusty, and stained by mold. We were given no bathmat, a rust-stained ironing board with no iron, and a television but with no remote control.
We had asked for a non-smoking king room and received a twin with ashtrays. The shower would not produce hot water, merely lukewarm, and strangely seemed to emit a sewage stench after running for over 10 minutes. The already hideous floor was patched in one corner, revealing raw, unglazed concrete.
The entire complex reflected a mismanaged, neglectful sense of abandonment. The roofs of the guestroom buildings were drizzled with black soot. The paint on the exterior walls was being eaten away,the tiles around the pool and sea areas were scuffed, stained, and cracked in parts.
As for the buffet, there appeared to be only a few appealing options, however, after observing how the chef at the meat station was digging his tongs into a bowl of raw meat and using this same pair to place cooked meat on the guests’ plates, all food options lost their appeal. One would wonder if the Sosua Bay Resort has ever heard the word “hygiene” before.
This Resort has an excellent location and setting and has clearly benefited from an architect with an artistic eye and interest in quality, but it has been destroyed by mismanagement. The property is run-down and understaffed. Their standards for maintenance, cleaning, and customer service and sub-par. I only stayed one night at a discounted rate and still felt I was ripped off. I was only relieved to not have booked for longer. Other guests were not so fortunate.
- Victorian Hotel Sosua
- Victorian House Dominican Republic
