We booked our stay for a week at the end of January for my husbands 70th birthday, we have been here several times over the past 10 years and it has always been great.The food and the service in eating establishments good.The service at the front desk is horrible now, the front desk staff use to be so friendly and accomodating of guest needs not anymore they were rude and very un-accomodating. The grounds are still very beautiful and taken care of, the hotel has gone down tremendously over the years, shabby curtains, shabby bedding,water leaks in bathroom,bugs etc.With a little TLC this place could be great again, and a staff change at the front desk would put it back on top again.Make sure you rent a car and get out and see the surronding area, playa grande still the best.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 March 2012
Dear Madam,
We are so glad you came back to our property and celebrated your husband 70th birthday; it is also really good to know you also enjoyed our cuisine.
We deeply regret if there were some issues with our front desk staff, I have forwarded you comments to our front manager to look for the ways to improve, in regards to your comments about the Hotel renovation, please notice that we have a periodically program for preventive maintenance to make sure our Hotel is in good shape, however we really appreciate your suggestions and will try our best to make it better for your next visit.
Sincerely,
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC