My family booked this hotel for a Christmas/new year break and only managed to stay there for 24hours before begging our rep to find us somewhere else to stay for the remainder of our two week holiday.
The hotel is situated by a very busy and noisy main road, and the site is divided by this, so you may have to cross the road in you swimming kit to reach the pool/beach if you are unlucky enough to be on the wrong side.
We had two rooms between the four of us. One of the rooms did not lock and had a nasty puddle of water on the floor when we arrived. We then checked the bed by lifting up the mattress and a HUGE cockroach ran out and their was bed bug feces everywhere and nasty stains!...so the four of us all ended up sleeping in the second room that night which was awful!!...especially as my mother was crying all night as it was she who chose the hotel and felt she had ruined our holiday.
We had one meal that evening in the hotel, and despite none of my family being fussy eaters, we found the food barely edible.
Anyway, luckily our rep found us an alternative, Victoria Beach Golf club, which was gorgeous, yet we had to pay a further £1000 to relocated there. But to be honest we would have paid more to get out of the hell hole hotel.
So we did have a great holiday in the end, but after a very traumatic start. Even our rep, from Caribbean Collections, said that the hotel should be taken out of their brochure because it is sooooo horrible!!!! I hope they do so this bad experience does not happen to anyone else!
- Tropical Beach Hotel
